| Job Location | jordan - Jordan |
| Education | Bachelor of Science(Nursing). |
| Salary | Not Mentioned |
| Industry | Medical / Healthcare / Diagnostics / Medical Devices |
| Functional Area | Not Mentioned |
Your Job:? Direct customer services to the insured member at the hospital offices in order to achieve better facilitation and enhancement for customer journey.? Actively solicit and gather customer feed backs in order to improve service levels. Use multiple channels including (but not limited to) periodic customer satisfaction surveys and personal interactions.? Conduct daily visits to admitted insured members (In hospital) to collect their feedback.? Refer insured member or provider's grievances when required to the concerned / designated departments for further investigation.? Periodically notify the insured member or provider about the progress of the com+plaint investigations, results and any planned adjustments.? Where necessary conduct independent investigations to determine the causes of complaint.? Recommend improvements in services or procedures or products in order to prevent future problems.? Comply with internal complaint escalation protocols if a case is delayed or not resolved in an appropriate or time-bound manner, by the designated department.Your Profile:? Bachelor Degree in Nursing Science, Pharmacy, Paramedical certificate or any medical related fields such as hospital management or medical record.? From 1 to 5 years' experience in the educational field.? Experience in Network and or claims management in the insurance industry or a TPA/MSO company would be a plus.? Computer literacy (MS Office, Excel, PowerPoint).? Knowledge related to medical terminology.? Ability to handle stress.? Quality focus and customer oriented.? Good interpersonal and negotiation skills.*Munich Re & MedNet not only stands for fairness with regard to its clients; it is also an equal opportunities employer
Keyskills :
Medical Network Assistant
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