| Job Location | Qatar - Qatar |
| Education | Bachelors in Computer Application(Computers), Bachelor of Science(Computers). |
| Salary | Not Mentioned |
| Industry | IT - Software Services |
| Functional Area | Not Mentioned |
Job Responsibilities: 1. Respond to end users service calls/requests in a timely manner2. Install, configure, Diagnose and troubleshoot support issues related to end user hardware equipment (PCs, workstation, MAC, laptop, printers, scanners, photocopiers, IP Telephony, Mobile Devices: Blackberry, iPhone, iPad) and software3. Setup, configure and maintain users' and functional accounts, distribution groups and handling password issues.4. Setup/troubleshoot/maintain end users' profiles5. Provide technical assistance and guidance for groups or individual users locally or remotely when needed6. Maintain the hardware and software availability to ensure business continuity.7. Participate in software and hardware inspections, and provide technical evaluation and recommendations.8. Proactively optimize IT devices with proper configuration items management9. Writing manuals and documentation.10. Communicate effectively throughout the lifecycle of incident/Request with proper handover and escalation procedure using the Service manager tool11. Ensure that all attended calls are logged, updated and resolved/closed properly12. Assist in Material Requests (MR's) preparation and technical evaluation and follow up until receiving the items13. Function as acting supervisor when required14. Attend or assist technicians and engineers for complicated technical issues, calls from VIP and sensitive users15. Participate in improving IT Service Policies, Processes and workflows as required.16. Participate/assist higher IT management (Team Leader/Supervisor/Head of Section/Department Manager) in writing Request For Proposals related to the section needsOther Responsibilities1. Prepare reports about technical problems and(Mandatory) general reports relevant to the job and submit it to superiors.2. In depth experience using SCCM3. Experience in Shavlik patching tool4. Experience in VB-Scripting and PowerShell scripting5. Researches for new technology and solutions that can be applied in belN Sport to improve our level of support and Research the marketplace for best IT equipment6. Coach and train new employees within the section.7. Manage/assist in projects related to IT Client services section8. Perform other duties relevant to the job as requested by superiors9. Provide technical support services to cover events inside and outside the country10. Contact third party vendors for hardware/software maintenance and material requisitionMinimum Bachelors in IT, Computer Science orrelated fieldIT IL FoundationMCSE / MCITP2. Certification in Cisco is preferred3. Minimum 5 years professional experience in IT domain, hardware, software and troubleshooting or related fields is preferred.
Keyskills :
MAC
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