| Job Location | Qatar - Qatar |
| Education | Any Graduation. |
| Salary | Not Mentioned |
| Industry | Entertainment / Recreation / Theme Parks |
| Functional Area | Not Mentioned |
Job DescriptionRole Purpose:To perform duties required in all bowling functions at a consistently high service level whilst working within guidelines of MAF policies and procedures.Role Details ? Key Responsibilities and Accountabilities:Oversees the registration desk including lane assignments, bowling shoe rental and enters orders into Point of Sale (POS) system and performs cash-handling procedures as prescribed in policies and procedures.Greets and serves guests at tables throughout bowling.Communicates with guests with a smile, demonstrates confidence, and encourages all guests to feel unique and special. Ensures guests are completely satisfied with their service.Understands and practices good safety procedures.Stays current on various events and promotions in order to respond to customer inquiries.Maintains a thorough knowledge of the menus in order to provide service to guests.Adheres to all company and department policies, procedures, and standard operating guidelines.Adheres to all hygiene and safety standards. Ensures that a clean, safe, hazard-free work environment is maintained.Performs all related and compatible duties as assigned.Service ? Follow MAF Cinema?s Service Steps to deliver a consistent high level of service to all guests.Team ? Respect all fellow team members and treat as equals.Provide assistance to others where possible regardless of which department is listed on the roster.Cash Handling ? Follow MAF Cinema cash handling policies to ensure all guests receive the correct change and minimize unders/overs for every shift.Suggestive Selling& Upselling ? Utilise suggestive selling and upselling skills in all areas of the cinemas to maximize each transaction.Food Hygiene & Handling ? Follow food hygiene policies to ensure all food & beverage served to MAF Cinemas guests is safe and free of contamination.Health & Safety ? Abide by policies & procedures listed in MAF Cinemas health and safety management program to ensure a safe environment for guest, colleagues and self.*Definition of SuccessGood customer serviceAchievement of targetsOther Context (if applicable):Be available to work night shifts, and on weekends and public holidays as per the roster.Personal Characteristics and Required Background:
Keyskills :
Customer Service
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