| Job Location | Oman - Oman |
| Education | Diploma(Mechanical), Bachelor of Technology/Engineering(Mechanical). |
| Salary | Not Mentioned |
| Industry | Air Conditioning / Refrigeration / HVAC |
| Functional Area | Not Mentioned |
Responsibilities:Provide all technical support in general to the service site supervisors for all operations and for all type of breakdown complaints in particular Chillers and VRF.Liaisoning with clients and customers for all technical and commercial matters.Implementing all procedures and method in the department for smooth workings.Monitoring all the activities of the department closely and update the management accordingly on a regular basis.To ensure the department runs effectively and earn a profit.To review all site inspection reports, prepare a list of required materials and arrange the materials through store/inventory.To ensure all daily complaints are recorded, a proper logbook is maintained, and the actions are taken on time to satisfy the customers.To assign a work schedule on a daily basis based on the inspection reports received from the Supervisors.To ensure all operational works for the Service department are planned, monitored and implemented.To prepare a service schedule for all AMC and keep monitoring on a regular basis.To ensure customers satisfaction.To verify the price of purchased items from other vendors and take necessary actions in this regard if any discrepancies are found. To ensure that all complains are reported and recorded on time, and the works are finished on timeThe quotations are prepared and submitted to the customers/clients timely.To ensure a regular follow-up until the approval is received from the clients/customers.To ensure that all steps are taken from the start to finish and the closer reports are done as per the allotted time frame.To ensure that the invoices are submitted within a stipulated time.Monitor all complaints for customer support and update all activities on the company tracking system.Administer all resources and ensure delivery of service works are fixed within a time frame.Manage all customer issues and if required escalate it to required departments.Ensure all methods and procedures are followed for the smooth working of the department.Maintain accurate customer documents and prepare reports for all issues and resolutions.Control the overtime and this is allowed only if there is an emergency. To ensure all overtimes are monitored closely to avoid any waste of manpower.Ensure all job cards are submitted timely every month.Ensure the payments are being followed by the Supervisors and are collected on time as per the terms.
Keyskills :
MAINTENANCE HVAC
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