| Job Location | Oman - Oman |
| Education | Any Graduation. |
| Salary | Not Mentioned |
| Industry | Hotels / Hospitality |
| Functional Area | Not Mentioned |
It takes a very special kind of person to work at Shangri-La.Someone with an eye for detail and the skills to perform.Someone with an attitude to deliver and a passion to delight.Job Summary:The Front Desk Agent will be dynamic and efficient to serve all guests with a professional, warm and positive attitude. She/he will be the main actor in the check in and check out process, and will be available to provide assistance to all guests.Duties and Responsibilities1. To welcome and register guests in a hospitable and efficient manner.2. Assist guests with queries.3. Sell hotel services as appropriate to generate increased revenue.4. Ensure security of cash and safe deposits, keys and floats.5. Taking messages for management and guests efficiently.6. Checking guests out, handling credit cards, ledger payments, cheque and cash according to laid down procedures.7. To balance all payment methods and floats with daily banking before going off shift.8. Ensure reception area/foyer and back office is kept clean and tidy9. Provide an efficient handover.10. Ensure regular guest information is kept up to date.11. Report guest feedback to relevant personnel.12. Abide by relevant fire and health and safety procedures.
Keyskills :
Front Desk Agent
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