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Manager CRM

7.00 to 9.00 Years   Gulf, Dubai   15 Dec, 2023
Talabat
Job LocationGulf, Dubai
EducationNot Mentioned
SalaryNot Mentioned
IndustryInternet / E-commerce
Functional AreaNot Mentioned

Job Description

Role SummaryThe role will require you to manage a team of Campaign Operations experts to deliver a range of automated and ad-hoc campaigns through Braze. This role will require strong stakeholder management in order to set and meet the expectations of teams across 8 local markets and regional roles.You will be expected to effectively manage the bandwidth of your team by prioritizing tasks and ensuring timely delivery with a proper campaign intake, tracking and quality assurance process. The role is responsible for owning and implementing the execution of all CRM campaigns across countries, verticals and products. Youll need to also be aware of advancements in Campaign Operations best practices to ensure were constantly improving our ways of working and effectiveness of our campaigns.Role Scope

  • Role within Regional Marketing across 8 markets
  • Responsible for delivery of all ad-hoc and automated campaigns through Braze with required quality
  • Responsible for managing request intake process to improve efficiency and adherence to SLAs
  • Responsible for campaign Quality Assurance process and tracking of errors
  • Iterate ways of working and intake process based on learnings
  • Responsible for managing workload distribution between team members
  • Acts as a coach and mentor for junior team members to upskill them and train them on Campaign Ops best practices
  • Identify new innovations and new mechanics to launch more engaging campaigns through Braze
  • Provide subject matter expertise to launch complex campaigns on Braze
  • Work with Regional and Local stakeholders to understand and deliver on complex and critical campaign requirements
  • Identify and implement opportunities to automate recurrent campaigns
  • Work with Central Retention Solutions team to implement new enhancements to campaign operations (i.e. dynamic content, efficiency gains)
What Did We Order
  • People management experience
  • Subject matter expertise and deep experience using Braze
  • Experience working with Agile models for delivery
  • At least 7 years of experience
  • Strong stakeholder management to set expectations and pushback requests from markets
  • Experience in fast paced Digital/Start Up environment delivering high volume of campaigns

Keyskills :
Agile

About Company

Talabat (Arabic: طلبات, Ṭalabāt) is an online food ordering company founded in Kuwait in 2004. As of April 2021, Talabat operates in Kuwait, Saudi Arabia, Bahrain, the United Arab Emirates, Oman, Qatar, Jordan, Egypt, and Iraq. A subsidiary of Delivery Hero since 2016, Talabat became the largest online food ordering company in the Middle East.

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