| Job Location | Dubai - United Arab Emirates (UAE) |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Automotive, Automobile, Auto Accessories |
| Functional Area | Not Mentioned |
Roles & ResponsibilitiesAct as the primary point of contact for customers, ensuring a warm and welcoming environment that fosters trust and rapport.Diagnose customer concerns by actively listening and asking insightful questions, ensuring accurate understanding of their automotive needs.Provide detailed service recommendations and cost estimates, clearly explaining the necessity of each service to the customer.Coordinate with technicians to ensure timely and effective repairs, maintaining clear communication between service team and customers.Process warranty claims efficiently, ensuring all paperwork is completed accurately and submitted in a timely manner.Manage customer appointments and follow-ups to optimize service scheduling and enhance customer experience.Handle customer complaints and feedback with professionalism, striving to resolve issues swiftly to ensure customer satisfaction.Maintain detailed records of customer interactions and service history, contributing to a comprehensive database that supports ongoing customer relations.Stay current with automotive technology and industry trends, continually enhancing knowledge to provide informed service recommendations.Achieve service department goals by upselling additional services and products, enhancing both customer satisfaction and dealership revenue.Desired Candidate ProfileMinimum 3-5 years experience in GCC automotive workshopsStrong knowledge of service procedures for pickups, buses, vans & trucksSkilled in job card opening, cost estimation, and customer follow-upExcellent communication and problem-solving skillsTeam player with target-oriented approach
Keyskills :
© 2023 HireeJobsGulf All Rights Reserved
