IT Operations Associate G6 (2 Positions - 1x Damascus & 1x Deir Ezzor)

Job Description

WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.DEADLINE FOR APPLICATIONSAll applications should be received?no later thanMonday 7.12.2020CONTRACT TYPE & DURATIONEligibility:?Syrian Nationals or Syrian/Palestinian Nationals or candidates who have a work permit and?residency in Syria.Type of Contract:?Fixed Term??, Level G6Contract Duration :?12 MonthsMultiple Duty Stations:?Damascus ( 1 Position ),?Deir Ezzor?( 1 Position )ABOUT WFPThe United Nations World Food Program is the worlds largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.In Syria, WFP provides food assistance to more than 4.6 million people each month. This includes families who require emergency assistance when affected by conflict and displacement and also those who need help to improve their nutrition and food security. WFP supports children across Syria with healthy meals and snacks at school, mothers with nutritious diets, and families and communities with sustainable livelihood projects.ORGANIZATIONAL CONTEXTThese jobs are found in Country Offices (COs), Regional Bureaux (RBs), and Headquarters (HQ). The Job holders report to a Head of the Unit, Chief or Information Technology Officer.At this level job holders are expected to demonstrate responsibility and initiative to respond independently to queries with only general guidance. There is a requirement to use judgment in dealing with unforeseen problems on a daily basis. Job holders are expected to manage resources and coach and coordinate a team of support staff.JOB PURPOSETo coordinate and guide Information Technology maintenance and support activities to enable the effective delivery of IT services.?KEY ACCOUNTABILITIES (not all-inclusive)1. Carry out system and hardware maintenance tasks, such as running specialised network monitoring and system protection, to ensure technology is running effectively.2. Monitor technology reliability, identify user needs, analyse data and produce accurate reports in order to recommend IT solutions to support informative decision-making.3. Resolve queries independently, escalating if required, to ensure that standard IT questions are answered and accurate information is provided to staff.4. Provide standard technical training to end users of commonly used technology and systems, in order to assist WFP staff in conducting their work.5. Provide guidance and training to junior colleagues in the delivery of IT support services to support the capability building of staff.6. Support the co-ordination of new application implementation in order to provide WFP staff with the tools they need to perform effectively.7. Draft standard material such as end-user and technical documentation to ensure staff have access to required information about IT services and products.8. Implement improvements to methods and processes within the IT division in order to support the continuous improvement of IT services provided.9. Coordinate installation and maintenance of telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures.10. Coordinate a team of IT staff to ensure individual and team objectives are met in compliance with all relevant regulations and policies.11. Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.STANDARD MINIMUM QUALIFICATIONSEducation: Completion of secondary school education. A post-secondary certificate in the related functional area.Experience: Minimum?5 years of post-secondary school relevant working experience.Language:?Fluency (level C) in in oral and written communication in Arabic and in English.

Keyskills :
IT Operations Associate G6