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Senior ICT Operations Associate G7 -Aden

1.00 to 10.00 Years   Aden, Yemen   23 Feb, 2022
World Food Program - Other locations
1 Jobs Openings
Job LocationAden, Yemen
EducationNot Mentioned
SalaryNot Mentioned
IndustryNon-profit Organization
Functional AreaNot Mentioned

Job Description

JOB PURPOSETo deliver high-quality technical support for IToperation implementation, deliver high-quality data analyses and visialization and cross-units coordination to facilitate the beneficiaries registration process and other related activitiesKEY ACCOUNTABILITIES (not all-inclusive)

  1. Manage and coordinate a team of IT support staff including the capacity building of staff, to ensure individual and team objectives are met in compliance with all relevant regulations and policies.
  2. Provide training and advice to clients and end users of IT services, understand and resolve issues and ensure IT policies, procedures, systems and tools are correctly applied to assist WFP staff in conducting their work.
  3. Coordinate the collation of a range of complex data, conduct data analysis, including the impact of changes, and support the development of accurate reports in order to identify and recommend solutions.
  4. Oversee the maintenance of systems and hardware by junior technology assistants to ensure technology is running effectively for WFP staff.
  5. Develop and deploy a variety of documentation and equipment for use by WFP staff to ensure staff have access to the required IT services and products.
  6. Manage the implementation of new standard applications in order to provide WFP staff with the tools they need to perform effectively.
  7. Work with groups in IT service delivery and other staff to understand needs and support the development of integrated IT support services.
  8. Provide support to users, log and analyse all requests for support in accordance with standard processes, to support staff to deliver their services.
  9. Support the development and implementation of plans for the delivery of a full range of IT services and improvements to methods and processes in order to meet operational requirements.
  10. Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.
  11. Others as required

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