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IT Assistant (SCOPE ) -SC5

1.00 to 10.00 Years   Aden, Yemen   05 Jan, 2022
World Food Program - Other locations
1 Jobs Openings
Job LocationAden, Yemen
EducationNot Mentioned
SalaryNot Mentioned
IndustryNon-profit Organization
Functional AreaNot Mentioned

Job Description

JOB PURPOSETo deliver high quality technical support, system and data maintenance across a range of areas, in order to contribute to the effective delivery of IT services.The Staff Member deploys the WFP standard SCOPE hardware and software as well as applications and programs, utilities and auxiliary software.KEY ACCOUNTABILITIES (not all-inclusive)

  1. Deploys the WFP standard SCOPE hardware and software as well as applications and programs, utilities and auxiliary software.
  2. Makes sure that equipment assigned to Cooperating Partners, retailers and Financial Service Provider are accounted and tracked appropriately.
  3. Performs analysis, diagnosis, and resolution of SCOPE problems for end-users (Registrars, CPs, FSPs, etc.), implementing corrective solutions as required.
  4. Regularly monitors shared mailboxes, as appropriate, keeping in contact with cooperating Partners on a regular basis.
  5. Following-up on all pending tickets and working with the different teams;
  6. Process and streamline the implementation of SCOPE technical changes;
  7. Conduct assessment missions to properly benchmark the availability of power and connectivity in different governorate locations;
  8. Assist in the preparation of materials and the delivery of trainings on Cash Transfer Programming.
  9. Provide trainings and on job coaching to WFP focal points, cooperating partners, retailers FSPs and other SCOPE affiliated stakeholders.
  10. Perform other duties when required.

Keyskills :

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