Programme Associate (GFD) SC6 - Aden

Job Description

JOB PURPOSEThe WFP Aden AO General Food Distribution (GFD) Unit supports and oversees the provision of monthly and ad-hoc in-kind food assistance to vulnerable food insecure Yemenis. As part of WFP?s Accountability to Affected Populations (AAP) processes, Third Party Monitors conduct regular oversight of WFP?s distributions on ground, and a Beneficiary Complaints and Feedback Mechanism (CFM) has been established to enable beneficiaries to raise any concerns through a call centre. The feedback from both mechanisms are shared with the GFD Unit to investigate and action for improved service delivery to beneficiaries.The Aden AO GFD Unit is seeking a dedicated Programme Associate to be responsible for the investigation, follow up, and documentation to close cases raised through the TPM and CRM ? ensuring that all processes are followed diligently and contribute to a strengthening of AAP for GFD beneficiaries.In line with the duties and responsibilities of a Programme Associate SC6 level, the staff member will also be expected to support the GFD Unit in carrying out programmatic functions relating to technical support, oversight and follow up of partner distribution progress and reconciliation, particularly focusing on tasks relating to implementation of the COMET platform under Aden AO.KEY ACCOUNTABILITIES

1. Investigate and follow with Cooperating Partners and WFP Field Offices on the findings from Third Party Monitoring Reports, preparing feedback on action taken to address and improve service delivery with all required supporting documentation.
2. Investigate and follow up with Cooperating Partners (where required) and WFP Field Offices on cases reported by beneficiaries through the call centre CFM, preparing feedback on action taken to address and improve service delivery with all the required supporting documentation.
3. Draft strategic guidance on how to improve GFD programme service delivery based on cases reported by TPM and the call centre, for further discussion with the Head of GFD Unit
4. With the rollout of SCOPE, support the GFD Unit Focal Points to address and close redemption challenges alongside SCOPE IT, and act as a back up focal point for SCOPE GFD processes.
5. Engage the Head of GFD Unit on all high risk cases reported by the TPM and CRM, for escalation to relevant Area Office and Country Office management.
6. Submit a weekly report to the Head of GFD Unit on all TPM and CRM cases reported and closed during the week.
7. Where required, alongside the Head of GFD Unit and Communication Unit, prepare sensitization and communication materials for beneficiaries and follow up their dissemination at field level.
8. Where required, support and follow up with the M&E Unit on ad hoc monitoring requests prepared by GFD Unit.

KEY ACCOUNTABILITIES (continued)9. Provide technical support and assist in the development and implementation of project activities and processes within the GFD work supporting alignment with wider programme policies and guidelines ? particularly focused on COMET implementation in Aden AO10. Provide specialized project management support to cooperative partners to ensure the daily ongoing activities are performed within the established targets following WFP?s policies and procedures ? particularly focused on COMET implementation in Aden AO.11. Where required, follow up with the CPs daily regarding on-going project activities and timely guidance and sharing of information.12. Where required, follow up with the CPs on the monthly distribution progress and carry forward stock report to be received from the CPs upon completion of the distribution end of the food distribution cycle.13. Where required, ensure and/or perform accurate, timely recording of data and follow up on the CPDRs submission with the CPs, review of the CPDRs, provide feedback to the CPs and further submission to the CO.14. Follow standard emergency preparedness practices to ensure WFP is able to quickly respond and deploy needed resources to affected areas at the onset of the crisis.15. Any other tasks as required.4Ps CORE ORGANISATIONAL CAPABILITIESPurpose

• Understand and communicate the Strategic Objectives: Coaches team in the most effective ways to communicate WFP?s Strategic Objectives to WFP team and partners in the field.
• Be a force for positive change: Implements new methods or tools to improve team?s work processes and productivity.
• Make the mission inspiring to our team: Maps team?s activities and tasks to specific successes in beneficiary communities to showcase positive impact.
• Make our mission visible in everyday actions: Explains to teammates how each unit contributes to the overall WFP mission.

People

• Look for ways to strengthen peoples skills: Identifies skill development opportunities such as training modules or on-the-job experiences for self, colleagues and direct reports.
• Create an inclusive culture: Facilitates team building activities to build rapport in own unit.
• Be a coach & provide constructive feedback: Facilitates the pairing of junior colleagues with coaches within own team.
• Create an ?I will?/?We will? spirit: Proactively anticipates potential challenges and develops mitigation plans to ensure that team meets goals and targets.

Performance

• Encourage innovation & creative solutions: Identifies opportunities to be creative in own work and to help team be more innovative and accurate in their respective tasks and areas of work.
• Focus on getting results: Monitors team?s deliverables and provides feedback to ensure outcomes are delivered consistently and accurately.
• Make commitments and make good on commitments: Provides accurate guidance to team on expected responsibilities and tasks, whilst also upholding own commitment to the team.
• Be Decisive: Sets an example and provides guidance to junior team members on when to escalate issues when faced with challenging issues in the workplace or in the field.

Partnership

• Connect and share across WFP units: Facilitates partnerships with other WFP units to accomplish missions in the field.
• Build strong external partnerships: Sets an example and provides guidance to team on how to build relationships with external partners.
• Be politically agile & adaptable: Articulates to colleagues or direct reports the value of contributing to other WFP teams and agency partnerships in fulfilling WFP?s goals and objectives.
• Be clear about the value WFP brings to partnerships: Organizes, monitors, and prioritizes own and team?s efforts to ensure that they will fulfil the needs of internal and external partners.

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