System Analyst

1.00 to 10.00 Years United Arab Emirates 01 Aug, 2022

System Analyst | IKEA Service Office | Festival PLAZA Jebel Ali | DubaiKey Specific Accountabilities:Solution Scoping

Design and develop components & solutions in MS Dynamics NAV/Business Central application for all functional areas within the business.
Collaborate with other Functional Leads - Project Execution to deliver a seamless global project execution model. Gather and effectively use data to deliver continuous improvement.
Ensure on time delivery, quality and cost effectiveness of all functional MS NAV/Business Central projects and enhancement activities to ensure that it is delivered within the guidelines of the delivery methodology.
Analyze and contribute to functional specifications provided by business users and produce technical specifications in line with agreed standards.
Ensure completeness of technical requirements and functional architecture analysis for the design and implementation of the solution while identifying the gaps or challenges (if any).

Digital & Multi-Channel Retailing

Manage & implement quarterly Service Packs & Hot Fixes with no or minimal impact to the day to day business operations in all 3 countries.
Support the MV-Microsoft Dynamics (Navision), Microsoft CRM 365, MV QlikView / QlikSense, Online Checkout ? the IKEA IT infrastructure ? ensuring all departments and functionalities are utilised to the full.
Implement the Global-IKEA and Al-Futtaim Group? strategy through delivering the global e-Commerce & One-Web platform to support multi-channel sales, direct to customers and Promoting B2B (Business 2 Business) salesDigital solution integration with MV Microsoft Dynamics NAV, Dynamics 365
EnsureDigital solution integration with MV Microsoft Dynamics NAV, Dynamics 365

Principal Tools & Relation

Work closely with Global support team for all centralised IT tools (IXP [EDI], IRW, e-Commerce, PTAG plus, Catalogue production, IKEA Toolbox etc.) which are owned and provided by the principal to ensure effective implementation and seamless integration.

Business Operational Support

Povide efficient users? & operational support for all local & international retail functions (Stores, Pickup Points, Service Office, E-Commerce, Central Unit) and External warehouse operations
Conducts gap analysis and uses analytical skills to identify root cause and assist with problem management.
Closely work with IKEA & Inter-IKEA Global IT team to support/rollout principle provided tools for co-workers & our customers
Manage and prioritize support tickets in request system (Jira) to meet agreed Service Level Agreements
Administer all on premise SQL databases to ensure there is continuous Performance Tuning, Query Optimization, using Performance Monitor, SQL Profiler and other related monitoring/troubleshooting tools.

Audit & Compliance

Responsible to periodically review & audit applications & database authorizations matrix, Roles & permissions and ensure compliance as per IKEA Global & Al-Futtaim Audit.
Work/Administer various ETL activities also ensuring proper documentations/approvals are in place.

Keyskills :

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