Cloud Architect, Exadata Cloud at Customer and Oracle Cloud Infrastructure Oracle Advanced Customer Services

Job Description

Cloud Architect, Exadata Cloud at Customer and Oracle Cloud Infrastructure Advanced Customer Services (ACS)/ Advanced Services Engineering (ASE)  Applicants are required to read, write, and speak English. Italian or Spanish are a plus. Location : Italy, Spain, France, Portugal, Netherlands, South Africa, United Arab Emirates, Turkey, Poland. Oracle Advanced Customer Services (ACS) In Advanced Customer Services customer success is our North Star, when organizations choose to partner with us, we work with them across their journey.Businesses who have turned to Oracle for cloud and application solutions trust Oracle Advanced Customer Services to help them get the most out of their investment. For more than 20 years, Oracle Advanced Customer Services has helped more than 6,000 companies across 100 countries gain the speed, flexibility, and security features that they require. We work side by side with customers to understand their unique business goals and requirementshelping them maximize their investment, minimize risk, and achieve more.More about us: https://www.oracle.com/support/advanced-customer-services Who are we?The ACS Advanced Service Engineering (ASE) organization is a global, innovative, open-minded and diverse team of engineers. The ASE establishes long term trusted relationships with Oracles key customers helping them to maximize their Oracle Cloud and on-premise investment, innovate faster, and accelerate their business success with solutions for all Oracle Cloud, multicloud and on-premise environments. We are looking for a Cloud Architect who will be responsible of ACS customer solutions for private, public multicloud and Cloud at Customer (ExaCC) technologies, understanding the Customer Business and Industry requirements to provide the best service solution.In terms of technical skills:Strong ExaCC - Cloud at Customer and Oracle Cloud Infrastructure expertiseExperience with design and deployment of compute, storage, and networking cloud services.Experience with DevOps and automation like Kubernetes, Docker, Ansible is a plus. Experience in Linux and UNIX operating Systems and in Engineered Systems like Exadata.Cloud Solutions like AWS, AZURE, Google Cloud skills are a plus to join us.If you have Security skills (Identity Management, Cloud Guard, firewalls, etc.) it will be also a plus to fit in our team.For this position, we are looking for a creative, innovative and motivated professional with an open and flexible mindset who will work closely with the Customer to ensure alignment between business change, IT architecture, technical solutions, business resources and processes.As integral part of a global Organization, the Cloud Architect will be working within an international environment with colleagues around the globe and contribute to global technology driven initiatives or innovation programs for continuous service improvements. As a Cloud Architect in Oracle ACS you will:

• Assess and analyse customers business needs to make sure that Oracle solutions meets the customers objectives
• Assist customers in their overall Journey to Cloud.
• Ensure Oracle cloud technologies are leveraged appropriately using best practices.
• Be the Oracle Solution Delivery authority to ensure that customers make informed decisions regarding scope to achieve beneficial solutions cost effectiveness, quality and reuseability.
• Providing technical guidance on Oracle cloud solutions to customer and other Oracle team members to underpin successful delivery.
• Support solutions around multi-cloud and hybrid cloud setups
• Ensure successful handover from Implementation toward operations making sure the implemented solution will fit the customer requirements.
• Document, communicate, and maintain the Oracle Solution for the customers application, data and infrastructure cloud or on premises to make sure the customers business and operations needs will be met.
• Working closely with the ACS Technical Account Manager (TAM) to ensure that the individual work streams are technically well managed.
• Be the main contact for new business opportunities by supporting our ACS presales team. Identifies and promotes opportunities for sales of Oracle products and services to support business growth.
• Undertake research, investigations and developments in Oracle cloud technology in an appropriate way, and communicate the findings to the relevant interested stakeholder groups to inform business decisions.
• Actively lead and contribute to strategic ACS programs and initiatives.

Requirements, Skills and Qualifications

• 4 years of experience in delivering Oracle solutions and/or transformation programmes ideally using cloud technologies.
• You have experience acting as a specialist, developer or similar with cloud solution design, development and delivery.
• You are proficient in designing and developing Oracle cloud solutions.
• You have excellent analytical, problem solving, strong written and verbal communication skills, including the ability to communicate with technical and non-technical staff at all levels of the customer organization.
• You are educated to an undergraduate degree or greater level. Equivalent work experience will be considered.
• You will be primarily required to deliver services remotely from your home. Customer visits will happen on demand
• You have a positive, resilient and creative attitude with an open and agile mindset in front of challenging situations.
• Driven from Innovation you act as incubator making things mature
• You have the ability to break down complex problems/issues to determine suitability and make appropriate assessments and recommendations.
• You think out of the box and you are creative with solutions.
• You are keen to learn new cloud technologies using the huge training and lab opportunities in Oracle.
• You assert authority when occasion/situation demands (escalation).
• You have the ability to be a technical team leader and coach team members in relevant skills. Finding ways to recognize the contributions of others in the team.
• You embody our Values: Customer First, Collaboration, Innovation, and Integrity.

 Why Advanced Customer Services? We believe in a development-focused culture, where employees have opportunities to learn, grow and find purpose. Our work environment is diverse, inclusive, open and agile and we thrive on collaboration and global teamwork to build a seamlessly integrated suite of services and flexible solutions, all rallying around one common purpose helping our customers achieve their goals. As part of Oracles employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice. Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction. Both a Bachelor*s and Master*s degree in Computer Science, Engineering or equivalent experience 8 years related experience prior to taking this position. In addition, experience with Oracle*s core products, applications, and tools.As part of Oracles employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

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