Product Support Representative (Associate Development Program)

Job Description

.GENERAL DUTIES & RESPONSIBILITIESProvides in-depth product support to FIS clients by resolving incoming inquiries.Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.Documents customer information and recurring technical issues to support product quality programs and product development.Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.Resolves client concerns raised during installation, operation, maintenance or product application or compatibility matters.Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.Other related duties assigned as needed.EDUCATION REQUIREMENTSBachelor s Degree in business or related field or the equivalent combination of education, training, or work experience. (High school diploma or GED for job levels I and II.)GENERAL KNOWLEDGE, SKILLS & ABILITIESPrior banking or finance related experiences a plus; personal banking experience preferredDocuments client information and recurring technical issues to support product quality programs and product developmentKnowledge of FIS products and servicesStrong analytical skillsKnowledge in programming, business analysis or implementation of software productsOrganizational and time management skills requiredSelf-starter with proven ability to work independentlyExtremely comfortable working with computers and a variety of applicationsExcellent oral and written communications skillsStrong problem solving skillsFIS JOB LEVEL DESCRIPTIONDeveloping proficiencies role. Basic skills with moderate level of proficiency. Has broad understanding in one or more FIS Products. Follows scripts or uses documentation to solve problems. Generally performs single-function tasks that tend to be of small to moderate size and scope. Works under close to moderate supervision with limited latitude for independent judgment. Consults with senior peers on non-complex projects to learn through experience. Typically requires up to three years of experience.With a 50-year history rooted in the financial services industry, FIS is the world's largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor s 500 Index.FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice.FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here and hereFor positions located in the US, the conditions below apply. If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.As part of the selection process this role may require an assessment to determine suitability

Keyskills :
Business analysis Product support Financial services Personal banking electromechanical Analytical skills