| Job Location | Tunisia - Tunisia |
| Education | Any Graduation. |
| Salary | Not Mentioned |
| Industry | IT - Software Services |
| Functional Area | Not Mentioned |
Client Support EngineerMissionMain Role & Responsibilities? Dealing with support cases or requests via e-mails, phone an online tools? Managing client issues, requests and enhancements using online tools and processes? Problem determination, issues' qualification : perform initial investigation and troubleshooting and provide workarounds to bugs and customer issues? Providing a high quality service to our customers by complying to our SLAs for response and resolution times? Assistance on release migrations and patches deployment.? Create productive relationships with/between key stakeholders? Represent the Support team with a good communication skills in French (Written and verbal) for a client visit, Visio-conference, phone meeting? Providing assistance and cover for other team members where required? Managing interactions with our R&D teams which are responsible of the development of new functionalities? Ensuring the software configuration and testProfileRequired Skills and Work Experience? Practical experience of Windows and Linux operating systems, Oracle 12c (SQL and PLSQL an experience on performance tuning would be a plus), jboss 7, websphere 8, java 8? maven 3, Flex 3 (ActionScript), spring/hibernate frameworks? At least 2 years' experience in a development (JAVA)? Excellent analytical and problem solving skills? Ability to work both independently and as part of a team? Excellent customer facing skills? Understanding of software development cycle? Excellent written and spoken FrenchDesirable Skills? Ability to work under pressure? Has experience in a similar environment? Has an experience on project with international clients? Basic knowledge in financial Market? A good Written and spoken English
Keyskills :
© 2023 HireeJobsGulf All Rights Reserved
