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Tamheer Opportunity in Information Technology Department

0.00 to 2.00 Years   Riyadh, Saudi Arabia   23 Dec, 2020
NADEC
8 Jobs Openings
Job LocationRiyadh, Saudi Arabia
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryFMCG
Functional AreaNot Mentioned

Job Description

JOB PURPOSEManage and receive service requests, log incidents, provide basic troubleshooting support and ensure that adequate provisioning of support is provided by routing incidents to appropriate resolver group.KEY ACCOUNTABILITIES

  • Conduct service desk day-to-day activities and assure effective provisioning of technical and non-technical support.
  • Collect and manage IT customers feedback, complaints, and satisfaction levels.
  • Resolve basic troubleshooting incidents (L1 tickets).
  • Reroute IT incidents that require further escalation to the appropriate resolver group.
  • Cater to IT user requests received through official service desk channels (i.e. service desk hotline, email, self-service tool, others).
  • Update and log of user queries and requests coming through the contact Centre.
  • Regularly analyses use query logs to identify common trends and repeated requests, and prepare a self-help documents, manuals, and scripts to ensure resolutions for these solutions may be addressed whenever possible.

Keyskills :

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