Triage and resolve CRM support calls/emails by providing superior help desk performance as measured by ticket quality, call quality, resolution quality and timing, and overall client satisfaction
Main Point of Contact (POC) for client Application Operations and Maintenance
Deliver all services included in the help desk support, quarterly training sessions, status reporting
Participate in client meetings to gather business requirements and map to the solution
Perform gap analysis from requirements gathered to solution proposed
Complete design/configuration of the Microsoft Dynamics 365 CRM and key third party products
