Perform the assigned duties as per the set policies and procedures in order to achieve the department goals.
Ensure customers pay within their agreed payment terms, chasing payments if necessary, as per the company?s debt collection procedure.
Deal effectively with delivered but not invoiced orders
Deal with customer account queries or complaints, including liaising with other departments.
Ensure all customer queries are logged and recorded and send a monthly statement to them through emails.
Handle all cash issues, including; Preparation of bank lodgment, Effective and timely updating and reconciliation of sales ledger, including posting to customer accounts.
Update and reconcile of sales ledger accounts including numerous preform customers, including online payments, deal with new accounts, ensure satisfactory credit references are obtained.
Establish an agreed credit limit for customers in accordance with the company policy.
Amend accounts details / addresses etc., as required and update the customer?s files.
Ensure that monthly statements are prepared, printed, vetted and ready for posting.
Follow-up the legal cases with the Legal Affairs Department.
Prepare the write-off files and get the direct manager approval.
Inform the direct manager immediately of all-important developments / problems and report on status of Customers accounts on a regular basis.
Maintain the customers? files complete and up to date in accordance with the ?Know your Customer? policy.
Perform any other tasks related to the job assigned by the direct manager.
