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Call Center Supervisor

1.00 to 10.00 Years   Riyadh, Saudi Arabia   27 Sep, 2021
Pioneers outsourcing company
1 Jobs Openings
Job LocationRiyadh, Saudi Arabia
EducationCertification / diploma
SalaryNot Mentioned
IndustryTelecommunications; Banking
Functional AreaNot Mentioned

Job Description

  • Assist in the formulation of targets for individuals and teams
  • Hire and onboard new employees
  • Answer questions from staff and provide guidance and feedback
  • Anticipate escalation and take over calls when needed
  • Devise ways to optimize procedures and keep staff motivated
  • Measure performance with key metrics such as call abandonment, calls waiting etc.
  • Ensure adherence to policies for attendance, established procedures etc.
  • Keep management informed on issues and problems
  • Prepare monthly/annual results and performance reports

Keyskills :

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