IT Services; Cyber & Network Security; Telecommunications
Functional Area
Not Mentioned
Job Description
Duties/Responsibilities:
Creates reports and dashboards on historical data and forecasting results from applicable systems.
Analyzes data and recommends talent management solutions for implementation.
Analyzes and develops weekly recommendations forscheduling and uses staffing requirements, call center and operations schedules to determine required staffing levels to ensure the organizations ability to meet operational commitments.
Creates integrated database tracking tools for staffing shrinkage patterns (vacation, sick, training, etc.) to optimize staffing forecasts.
Maintains holiday patterns forecasts to ensure effective coverage for holidays.
