Travel Coordinator

Job Description

Job SummaryUnder the general guidance and supervision of the Travel Operations Manager, the Travel Coordinator assists the clients in making travel arrangement for both business and holiday purposes. Helps to provide quotes to find the best value options available and make booking for transport, accommodation, and other travel related activities a client may need. His/her responsibility is to simplify the process of arranging travel for clients using industry knowledge.Job Responsibilities 1Principal Accountabilities

• Plans and book all travel and accommodation arrangements for the clients.
• Provides expert advises, secures the best value options for the clients, and ensures they have a positive travel experience.

Job Responsibilities 2Essential Function1. Customer Service

• Understands and meets travel requirements of walk in clients
• Helps customers in finding a suitable hotel or plan their independent travel
• Handles new bookings, reissuance, refunds, EMDs etc
• Creates the PNRs professionally with the customers contact details, frequent flyer number, staff contact details etc.
• Checks the Queues frequently and action properly and accordingly in a daily basis.
• Approaches and assists customers with Hotel bookings, Visa assistance, travel insurance, International driving license and vehicle hire.
• Responds to all client calls and emails quickly, professionally and courteously.
• Informs customers and makes re-booking in case of schedule changes
• Assists callers in the capacity of an Information Retrieval Officer.
• Attends to client?s request/query without diverting to another staff.
• Handles travel requirements of corporate companies if any emergency case.

2. Travel Management

• Makes reservations (normal and interline) as per customer requirements
• Reschedules and Process Refunds (normal and interline) as and when needed
• Handles Frequent Flyer?s bookings, amendments and refunds.
• Handles and confirms airline Chauffeur drive service and Hotel requests
• Handles Visa enquiries and travel insurance
• Monitors competitor activity wisely and efficiently to maintain the most competitive rates and services.
• Provides ancillary services to the clients like seat arrangements, food preference etc.
• Reschedules and Process Refunds when needed
• Updates the line manager if there is any variation in their business.
• Upsells and promotes travel related services like insurance, International Driving License, Visa Application, and all other non-air services to the clients.
• Assists the clients by providing all the Low-Cost Carriers choices.
• Issues manual cash receipt if the cashier is not available.
• Reports the agent coupon for all the services on time to the accounting department.
• Avoids ADMs by double checking and reviewing each airline rules and regulations.
• Informs the clients about airline promotions, offers etc. once received.
• Provides minimum three quotations to the corporates or provide quotations as per their contract.
• Response the corporates emails promptly and follow up for issuance.
• Assists other corporate clients if designated coordinator is not available.

Additional Responsibilities 3Job Knowledge & Skills

• Excellent knowledge of computer reservation systems.
• Broad Knowledge in ticketing and airfare Construction, procedures and policies.
• Sound knowledge of travel and tourism industry.
• Knowledge of one or more foreign languages.

Job ExperienceTotal 6 year(s)On Job 2 year(s)GCC 2 year(s)CompetenciesCollaborationAccountabilityResilienceQualityLeadershipVisa Requirements L1Travel Insurance L1Airline Rules and Regulations L1Reservation Management L1Travel Packages L1EducationProfesional degree in any related field or MarketingBachelors Degree in Tourism

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