| Job Location | Qatar |
| Education | Bachelor's degree / higher diploma |
| Salary | Not Mentioned |
| Industry | Construction & Building; Industrial Engineering & Automation; Administration Support Services |
| Functional Area | Not Mentioned |
?Ensure all customer issues are captured in the source systems (CRMS)?Update the source systems namely Enterprise Asset Management System (EAMS)/ Customer Relationship Management System (CRMS) as required?Ensure all work assigned is completed within the agreed KPI/SLA?Understand customer issues and requirements and process all Service Requests in a timely manner, ensuring KPI/SLA are met?Escalate any potential workflow issues to the Customer Service Team Leader in a timely manner?Maintain awareness of recurring problems on the Roads network and geographical boundaries to pick appropriate field resource to allocate work too?Escalate customer issues where appropriate to ensure the best solutions for both the customer and Ashghal?Identify blockers or issues which prevent smooth processing of customer requests and suggest ideas for resolution?Liaise with stakeholders throughout Ashghal where appropriate, using various channels of communication, to ensure customer needs are met?Act as an ambassador for Ashghal and deal with customers in a professional and courteous manner always?Cover for and/or assist other colleagues where required and according to business need?Adhere to Health and Safety policies and procedures in work and other corporate procedures and comply to any new work instructions?Perform other duties/ tasks as required?Act as an ambassador for Ashghal and deal with customers in a professional and courteous manner at all times?Adhere to Health and Safety policies and procedures in work and other corporate procedures and comply to any new work instructions?Assist other colleagues where required and according to business needs
Keyskills :
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