| Job Location | Qatar |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Other Business Support Services |
| Functional Area | Not Mentioned |
Job SummaryTo constantly improve the employee and customer experience across the Group.To find solutions to reoccurring patterns while working with tight deadlines.Job Responsibilities 1Building dashboards using the Qualtrics or similar platformsBuilding survey distribution listsWorking with the CX and EX teams (internal clients) to implement VoC programs using the platform and manage various requirements to meet the team and clients? needsReviewing requirement documents and providing clear and concise feedback about programming considerationsTesting surveys to ensure all programming instructions, logic and flow have been implementedLeveraging SharePoint and other Microsoft tools to support users in every way possible to help them implement action points.Preparing documentation and training material for internal customersProviding technical support to usersStaying up to date on the new features available in Qualtrics and driving the deployment of feature releasesJob Responsibilities 2Additional Responsibilities 3Job Knowledge & SkillsExperience configuring SaaS software solutions or conducting technical trainingProven skills in a support role in the managemm6nent of complex projectsStrong communicator and problem-solverStrong interest in innovation, customer experience, user experience and new technologiesQualtrics XM certification is an assetAdvanced IT skills for learning new toolsExcellent written and verbal communication skillsHighly motivated and detail-orientedExcellent problem-solving skills and a passion for delivering high quality productsJob ExperienceMinimum 8 years of total experienceMinimum of 1-4 years of experience with Qualtrics? XM CX platform or project management experience in enterprise softwareMinimum 2 year in the GCC region (Preferred)CompetenciesAccountabilityCollaborationContinuous Improvement Techniques L3Creates Strategy - DevelopingDevelops Future Leaders - DevelopingDrives Performance - DevelopingEmployee Experience L3LeadershipPerformance Management Framework L3QualityRelationship Management L3ResilienceStakeholder Engagement & Communication L3EducationBachelors Degree in Business Administration or any related field
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