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Telephone Operator

1.00 to 10.00 Years   Qatar   07 Sep, 2022
UrbaCon Contracting & Trading Company
1 Jobs Openings
Job LocationQatar
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Job SummaryTo use listening skills to put callers at ease and obtains accurate, complete information. Answers incoming calls and directs them to guest rooms through the telephone console or to hotel personnel or departments.Job Responsibilities 1

  • Answer incoming calls.
  • Direct call to guest rooms, staff, or departments through the switchboard or PBX system.
  • Place outgoing calls.
  • Receive guest messages and deliver the same to the guest.
  • Log all wake-up call requests and performs wake-up call services.
  • Provide information about hotel services to guests.
  • Understand the telephone operator board or PBX switchboard operations.
  • Provide paging services for hotel guests and employees.
  • Know what action to take when an emergency call is required.
  • Monitor automated systems including fire alarms and telephone equipment when the engineering and maintenance department is closed.
Job Responsibilities 2
  • Assist in reporting telephone equipment or service complaints and problems.
  • Following telephone etiquette.
  • Train or assists with training new telephone operators in the performance of job duties.
  • Multitask abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well.
  • Keep records of calls placed and received by all departments and recording the call charges.
  • Setup conference calls in different locations and time zones.
  • Provide relay service for hearing-impaired guests.
  • Provide a paging service for hotel guests and employees. Process guest wake-up calls.
  • Perform other reasonable job duties as requested.
Additional Responsibilities 3Job Knowledge & Skills
  • Displays emotional maturity and sensitivity in dealing with others.
  • Operate with integrity and objectivity at all times
  • Organised and demonstrates good planning skills
  • Result-oriented
  • Responsible
  • Integrity
  • Communication and Collaboration
  • Flexibility
Job ExperienceMinimum 2 year of experience (required)CompetenciesCollaborationAccountabilityResilienceQualityLeadershipBrand Engagement L1Product/Service Management L1Telephone Procedures L1Hotel Management Standards and Procedures L1Guest Relations L1EducationDiploma

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