Technical Support Engineer

3.00 to 7.00 Years Qatar 19 Nov, 2020

Job Location	Qatar
Education	Bachelor's degree / higher diploma
Salary	Not Mentioned
Industry	Media Production; IT Services
Functional Area	Not Mentioned

Provide first?line support for all user?base for user?facing hardware, software, desktop, enterprise and broadcast applications.Key Responsibilities

Perform, review, and confirm preventive maintenance performed for critical systems to avoid On air output service interruption
Setup, configure, maintain user?s accounts and passwords (functional accounts, distribution groups, etc...).
Prepare & write knowledge base articles and other documentations
Provide immediate support for urgent calls and critical areas (on?Air and web online users, Galleries, Presenters, Studios) with minimal service interruption.
Setup and maintain critical IT devices used by field journalists and external bureaus (Reporters, Cameramen, presenters, etc...) to ensure business continuity and provide support remotely when required
Respond to end user Incidents and Requests (Calls, E?mails and ESS) and ensure all calls are logged, updated and closed accurately as per agreed Service/Operational Level Agreements (SLAs/OLAs).
Coordinate with vendors for repairing faulty IT equipment and ensure critical On?Air devices are replaced and fixed on timely manner.
Manage and participate in projects related to the section as needed.

Keyskills :
Technical Support Engineer

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