Development of requirement integration components (SSO, LDAP, etc).
Drive the continuous improvements of our implementation methodology and service offerings.
Driving process definition, re-engineering, improvement and gap analysis of current/to-be processes during workshops with key customer sponsors and stakeholders
Developing required documentation such as workshop agenda, presentations, gap analysis reports, process flow diagrams, roles/responsibilities
Identifying areas of process improvement (efficiency and effectiveness) and recommending solutions that detail pros, cons and risks
Promoting continuous process improvement practices through process metrics/KPIs, dashboards and role accountabilities
Capability to learn and adapt to new tools - de bug problems and adher to SLAs.
Carry out Problem Management and work for permanent solution.
