Monitor and analyze network/service performance for all event locations (per stadium/critical locations) across all domains
Monitors service KPIs to ensure excellent quality, report and follow up if any degradation till the service restored
Create TT, undertake cause analysis of the tickets, solve tickets or reassign to relevant teams where required, track and ensure the timely closure of tickets
Service impact analysis and management communication
Report real time service performance during event (matches and broadcast)
VIP customer complaints and overall customer experience management related to event
Performance KPI?s analysis and reports generation during the event
Liaise with vendors, and international carriers/operators when required to solve customer complaints & trouble ticket
Prepare the standard services/incidents reports if requested
Prepare detailed/relevant RFO and post mortem reports for incidents if requested
