| Job Location | Qatar |
| Education | Graduate; Post Graduate |
| Salary | Not Mentioned |
| Industry | Administration / Commercial Operations Operations / Back Office Processing / Data Entry |
| Functional Area | Not Mentioned |
Service Operations ManagerJob Summary:The Service Operations Manager will be responsible for overseeing three key teams within our organization:•Customer Service Team: Handles user signup, activation, and Level One technology assistance.•Technology Team 1: Manages voice and data services at a small campus-type location, including design, installation, provisioning, operations, and maintenance for inside and outside plant, Dedicated Internet Access (DIA)/Internet, Managed Network Services, and telephony services.•Technology Team 2: Responsible for connectivity and network services at a large campus-type location, including design, installation, provisioning, operations, and maintenance. This is a hub location, and this team also supports regional based teams by providing Help Desk, Asset Management, and Level 3 Network Support for said regional teams.Requirements:•Bachelor’s degree in Information Technology, Telecommunications, Business Administration, or a related field; Master’s degree preferred. In the absence of a degree, greater experience may be accepted.•Minimum of 7-10 years of experience in a similar role, with a strong background in service operations management.•Proven experience managing diverse teams and working with a diverse customer base.•Strong technical background in voice and data services, connectivity, and network services.•Excellent problem-solving skills with the ability to manage high-stress situations effectively.•Exceptional communication and interpersonal skills, with a focus on customer service.•Ability to work independently and make decisions in a fast-paced environment.•Strong organizational and time management skills.What We Offer:•Competitive salary and benefits package.•Opportunities for professional growth and development.•A dynamic and inclusive work environment.•The chance to work with cutting-edge technology and a talented team.Location: Qatar.
Keyskills :
Experience managing diverse teams and working with a diverse customer base
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