| Job Location | Qatar |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Other Business Support Services |
| Functional Area | Not Mentioned |
Job SummaryTo provideassistance to clients in making travel arrangement for both business and holiday purposes. Helps to provide quotes to find the best value options available and make booking for transport, accommodation, and other travel related activities a client may need.To simplify the process of arranging travel for clients using industry knowledge .Job Responsibilities 1Understands and meets travel requirements of walk in clientsHelps customers in finding a suitable hotel or plan their independent travelHandles new bookings, reissuance, refunds, EMDs etcCreates the PNRs professionally with the customers contact details, frequent flyer number, staff contact details etc.Checks the Queues frequently and action properly and accordingly in a daily basis.Approaches and assists customers with Hotel bookings, Visa assistance, travel insurance, International driving license and vehicle hire.Responds to all client calls and emails quickly, professionally and courteously.Informs customers and makes re-booking in case of schedule changesAssists callers in the capacity of an Information Retrieval Officer.Attends to client?s request/query without diverting to another staff.Handles travel requirements of corporate companies if any emergency case.Makes reservations (normal and interline) as per customer requirementsReschedules and Process Refunds (normal and interline) as and when neededHandles Frequent Flyer?s bookings, amendments and refunds.Handles and confirms airline Chauffeur drive service and Hotel requestsHandles Visa enquiries and travel insuranceMonitors competitor activity wisely and efficiently to maintain the most competitive rates and services.Job Responsibilities 2Complies with companys rules, policies regulation, dress code.Participates on weekly meetings set by the Operations Manager.Maintains professional image as per organization image quality standardsEnsures reliability and punctuality with a dedicated professionalism to job and duties.Ensures personal grooming and presentation (neat, clean, tidy & smell free) at all times.Partakes in the development plan of Online Travel Agency (OTA) project with ideas during the weekly meetingsMeets goal and commits on reaching profit and sales targets.Additional Responsibilities 3Job Knowledge & SkillsExcellent knowledge of computer reservation systems.Broad Knowledge in ticketing and airfare Construction, procedures and policies.Sound knowledge of travel and tourism industry.Knowledge of one or more foreign languagesJob ExperienceTotal7 years experience 4 year industry related experience2 year GCC experienceCompetenciesCollaborationAccountabilityResilienceQualityLeadershipVisa Requirements L2Travel Insurance L2Reservation Management L2Airline Rules and Regulations L2Travel Packages L2EducationDiploma in IATA or any related field
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