| Job Location | Qatar |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Other Business Support Services |
| Functional Area | Not Mentioned |
Job SummaryUnder the general guidance and supervision of the Operations Manager, the Senior Holidays Coordinator role is to plans, organizes, and creates holiday package combining tour and travel components suitable for client?s requirements.Job Responsibilities 1Assists customers with Hotel bookings, Visa assistance, travel insurance, International driving license and vehicle hire.Analyses clients? specifications or wishes and suggests suitable travel packages or servicesDetermines clients? needsand suggest suitable travel packagesOrganizes travel arrangements from beginning to end, including tickets, accommodation, transportation and tours.Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.Organizes travels from beginning to end, through booking tickets and accommodation, securing rental transportation, etc.Provides travellers with pertinent information and usefultravel/holiday materials(guides, maps, event programs etc.)Makes reservations (normal and interline) as per customer requirements.Handles Visa enquiries and travel insuranceJob Responsibilities 2Creates and updates electronic records of clientsPrepares and uses promotional techniques and materials to sell itinerary tour packagesHandles unforeseenproblems and complaintsand determines eligibilityfor money returnsAttends conferences/seminars and workshop tomaintain familiarity with tourism trendsMaintains relationships with key personsReaches the revenue and profit targetResponds to all calls quickly, professionally and courteouslyKeep up to date with developments in the travel industryMaintains professional image as per organization image quality standardsCreates attractive readymade/tailor made tour packagesIssues manual cash receipt if the cashier is not available.Additional Responsibilities 3Job Knowledge & SkillsExcellent Communication SkillsSuperior understanding of Sales and Marketing ConceptsStrong Customer Service OrientationProblem Solving and Creative ThinkingERP knowledge preferably SAP functional skills are a requirement to be successful in this role.Job ExperienceMinimum 4 years of relevant Travel or Airline work experienceCompetenciesAccountabilityAirline Rules and Regulations L2CollaborationLeadershipQualityReservation Management L2ResilienceTravel Insurance L2Travel Packages L2Visa Requirements L2EducationDiploma in Travel or Tourism
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