Senior Associate

Job Description

Essential Duties & Responsibilities by Dimensions:A. Shareholder & Financial:- Assist in establishment of agreed sales budget for QNB First Balances for the assigned distribution network and continuously monitor the product performance through their achievements.- Assist in development of new products/ enhance existing products to cater to focussed customer bases to maximize market leadership in order to fulfil business objectives/ achieve assigned budget.- Analyze portfolio behavior and trends (including competitor initiatives) to formulate retention strategies to minimize attrition and thereby help grow the QNB First portfolio.- Implement KPI’s and best practices for Officer- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.- Act within the limits of the powers delegated to the incumbent.B. Customer (Internal & External):- Analyse the market for the products assigned to gauge customer preferences and ensure that products launched are in line with customer needs.- Build and maintain strong and effective relationship with all other related units to achieve the Group’s goals/ objectives with respect to retail assets products.- Build and maintain strong and effective business relationships with the bank partners, with support from Corporate Banking for certain companies, to support product activities.- Assist customers in all their queries on Bank’s product and seek solution to their requests.- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.- Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.C. Internal (Processes, Products, Regulatory):- Assist in the review, refinement, development and launch of new products and services to maximize market share, revenues and profits in QNB First segment.- Ensure processes are in place for launch of new products, including the smooth launch of the same, and that the same are in compliance with the applicable internal policies/ procedures and external regulations, including but not limited to pertinent legal requirements, as applicable.- Assist in the management of the assigned products in terms of marketing, roll-out, sales and overall performance.- Compile and present relevant MIS on periodic basis for the Product Manager to whom he reports.D. Learning & Knowledge:- Possess good knowledge of the customer segment, products assigned and the related risks.- Assist in training all front-end and sales channels viz. QNB First/First Plus RMs , CSOs, Call Centre, branches and DSAs about the features/ characteristics of the products developed/ enhanced to promote product awareness amongst staff.- Proactively identify areas for professional development of self and undertake development activities.- Seek out opportunities to remain current with all developments in professional field.- Hold meetings with staff and assess their performance and your teams overall performance on a regular basis.- Take decisive action to ensure speedy resolution of unresolved grievances or conflicts within the team members.Education/Experience Requirements:- University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or any other related field.- At least 2 years of experience in related field

Keyskills :
Deposits Wealth Management Investments and Relationship Management practices