Sales Account Manager

Job Description

JOB PURPOSE:Generate the maximum amount of profitable sales and achieve the Division?s sales targets, coming from the assignedCustomer account, in order to ensure the Division meets the Revenues targets and objectives.KEY RESULTS AREAS / DELIVERABLES:KEY ACTIVITIES:1 SALES TARGET? Oversee the delivery of the Sales Targets, as assigned by the Division, in order to directly support the Division?sachievement of its Revenue targets and objectives.? Conduct periodic visits to existing assigned Customers to explore potential opportunities to sell the Division?sproducts, solutions and services.? Conduct presentations, proposals and provide samples to highlight the Division?s products, and solutions, whichwill help in its promotion and sales to the Customer.? Carry out all Sales Process and Activities within the standards and guidelines as defined by the Division.? Conduct follow up visits to check on existing inquiries and quotation in order to close the sale.? Oversee the preparation of the Quotations for submission to the Customer ensuring the agreed cost, terms andconditions have been accurately captured.? Close the sale with the customer, including signing of the project contract / receipt of local purchase order.? Build and maintain rapport with Customers, expounding the benefits of the Division?s solutions and servicecapabilities, overcoming objections etc.? Be knowledgeable on all of the Division?s products, and solutions for better promotion to the Customers.2 PROFIT MARGIN? Deliver the required overall profit margin, for all sold products and solutions, to meet the profitability objectivesof the Division resulting to its continuous success.? Negotiate with Customers, to maintain the required profit margin percentage assigned for the product / solution.? Discuss with the Sales Manager on requested variation of the profit margin for the products, as and whennecessary to obtain better opportunities in the future that would offset the lower margin.? Meet with the Sales Manager and discuss the impact of the defined profit margin against current market pricing toensure proper balance between meeting the sales against profit margin targets.3 CUSTOMER RELATIONSHIPS? Serve as liaison in providing customer relationships within the Division in order to facilitate a better customerexperience resulting to potential repeat orders.? Serve as the final contact point for Customers, overseeing the timely communication of inquiries and issues to theconcerned department / people; escalate to the Division Head, as and when necessary, to ensure resolution.? Liaise with the Customer, on a regular basis, during the course of the project or the delivery of the product /solution, to obtain comments and issues that can be forwarded to Technical / Procurement Team.? Resolve Customer issues with Technical / Procurement Teams, as and when necessary; escalate unresolved issuesto the Sales Manager, to ensure its timely resolution.? Keep customers informed of the progress of the delivery / project execution and ensure that they are notified forany unexpected delays.? Respond to Customer inquiries on a timely basis.4 VENDOR LIAISON? Conduct Vendor liaisons in order to obtain the support required in the successful sales and delivery to theCustomer.? Liaise with the Vendor?s to support the technical presentations, for its products and solutions, with the Customerin order to facilitate in the successful sale or awarding of the project.? Liaise with the Vendor in providing technical support to the Technical Department or customer, during theexecution of the project / installation of the product line or solution.? Regularly meet with the vendors to develop and maintain relationships to facilitate timely support of the Divisionand Customer?s needs.5 REPORT GENERATION? Prepare Sales reports in order to ensure timely communication of the Sales activities / status to the SalesManager and Division Head for their reference and decision making.? Prepare Sales reports and activities on a periodic basis for submission to the Sales Manager for his review.? Ensure that the information / details entered in the reports are accurate to ensure validity of the report.? Prepare other reports related to Sales, as and when requested by the Sales Manager.6 AD HOC ACTIVITIES? Carry out and accomplish other instructions or request from the Line Manager.? Carry out instructions or request, relevant to his work, on time and within the satisfaction of the requestor.? Serve as vacation replacement for certain activities and tasks, as and when instructed.? Support other members of the team as and when requested.

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