Routinely respond to reports generated by supporting RA system or other application
Conduct regular reconciliation exercises between the billing platforms and exchanges, switches and HLRs for: Customer numbers, Services, Usage etc. Conduct similar exercises against the pre-paid depletion or any other charging mechanisms
Risk Evaluation of new products, services & systems or any change management process that has a leakage/profitability impact; defining controls and development for the same.
Regular and random examination of unrated or suspense events
Ensure effective audit trails on all provisioning platforms
Analyse anomalies in report findings, identify root causes and promote the resolution of issues
Maintain a comprehensive working knowledge of services, products and price plans offered
Provide readable, practical and enforceable recommendations to Billing, Credit Control, Provisioning and Switching; to prevent illegal provisioning, teeing-in, etc.
Identification of cost savings & opportunities to enhance company revenue streams Present facts and figures and prepare reports on a regular basis within short notice periods.
Regular reporting of leakages identified, in the Incident Tracking system
Independently resolves issues in relation to day to day activities.
Deal with a wide range of business and technical issues pertaining to revenue leakage detection and prevention scenarios.
Work within the timelines defined in the KPIs to ensure effective RA operations through timely revenue leakage detection and effective prevention wherever possible.
In terms of newly identified risks, use a Risk management approach to evaluate its criticality, and accordingly prioritize the control design and implementation.
Ensure as far as possible, that RA is not a show-stopper for any business enhancement
A strong level of planning and organizing is required within the department to work on deadlines and close the open issues of Revenue Leakage; at the same time not to affect the quality of closure.
