Retail Sales Supervisor

Job Description

Employment: Full Time POSITION OBJECTIVESTo have a total understanding of the store and processes, and provide leadership and direction in the execution of the retail brands experience, be able to perform a broad range of Service and Selling activities.To perform above and beyond the skills of other sales associates and provide coaching, direction and guidance to sales associates within the store ensure all subordinates understand their role and what is expected of them and have the necessary skills to deliver on expectations.KEY RESPONSIBILITIESInterpreting basic retail KPIs including sales data, line item analysis, conversion rates, average transaction values, etc. and developing the required actions to improve performance with line manager and sales associatesEnsure sales associates within the store deliver on the required service standards and always make the customer their number one priorityEnsure sales targets are achieved by having all sales associates focusing on the customers needs and providing them with accurate product knowledge and selling techniques such as adding on products, cross selling etcEncourage customer loyalty by establishing exceptional follow up and after sales service standardsEnsure sales associate are aware of and maintain merchandising and product display standardsEnsure development needs of sales associates are captured and acted uponProvide coaching, development and performance management to sales associates in conjunction with line managerIdentifying skills gaps of sales associates within the department and working with line manager to organize sufficient training e.g. sales or service skills, product knowledge or merchandising skillsEncourage and coach team members in working as a team and developing positive working relationshipsEnsure a plan exists each day for sales associates to follow that highlights what jobs need to be done and who is responsible REQUIREMENTS: Minimum 5 years Previous experience in either senior sales or supervisor position within a retail businessDegree in Management or business related coursesHigh level of Product KnowledgeHighly effective communication skillsStrong Customer service skills and issue resolution skillsSelling and Merchandising skillsAble to access and use procedural documentationKnowledge of relevant processes and procedures relating to Service and Selling within a storeSkills in using relevant systems i.e. POS, computer Coaching and mentoring skillsExcellent time management skills to co-ordinate between various service and selling activitiesProfessional and business-like appearanceFriendly and has good service orientationMaintains standards of conductHonest and Trustworthy

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About Company

Equinox Global Investments was founded in 1993, originally established with the primary focus of fulfilling opportunities in the burgeoning Qatar real estate market. The companys business streams have multiplied as diversification within the companys portfolio kept pace with the increasing opportunities in the region. Today, Equinox Global Investments has grown to include activities within real estate, retail, business to business (B2B) as well as local partnership and representation. The real estate portfolio includes shopping malls, a residential compound, commercial and industrial developments.