Quality Manager

Job Description

OverviewThe Quality Manager is responsible for the administration of the Quality Management System for the project. Functional responsibilities in the Quality Management System include Voice of the Customer Program Oversight, SharePoint Administration and minor maintenance of various workflows, maintaining knowledge of outputs from the Document Control, Process Development, Corrective Actions and QMiS system for accuracy. Report/KPI Development (based on Audits & ICAR/NCRs) and Program VIP Project oversight Management and updating. This position also coordinates activities with various intermediate managers throughout the program to ensure reporting data is collected in a timely manner for report and operational execution.They will help ensure the implementation and effectiveness of the Business/Quality Management System (BMS/QMS) operational & functional elements. The individual monitors, inspects, evaluates, validates & analyzes service delivery, policy, procedures and related documentation & records while also helping to analyze discrepancies, assists in identifying the root cause analysis (RCA), helps validate corrective action implementation and promotes continuous improvement.Attend and be an active participant in Quality staff meetings & report on pertinent information or status on minor & major program elements, quality related statistics & system elements with respect to quality problems or opportunities. The individual will work closely with the HQ Program Quality and Continuous Improvement Manager to ensure alignment with V2X Quality directive and Quality vision.Responsibilities

• Identify processes and procedures required to execute the project in compliance with project specifications, standards and safety and security requirements, and review/update Work-center Plans, Standard Operating Procedures (SOP), Internal Operating Procedures (IOP) and Work Instructions (WI), to ensure they provide proper operational information and direction for performing all tasks.
• Possess the technical ability to develop executive Corrective Action Plan in response to third party nonconformance reports (NCR) or ICAR.
• Coordinates with Quality Leadership of other functional areas within Quality to harmonize and sync outputs
• Effective communications skills appropriate for facilitation & coordination of QA plans & programs within these activities & skill in applying this knowledge to the planning & accomplishment of a variety of difficult & complex work assignments
• Provides reports to Senior Leadership and the USG as required by the PWS.
• Provides mentoring, education and growth to a small Operations Team to reach objectives.
• Coordinates deficiency corrections and identified process improvements with supervisors and management and serves as the quality liaison to quality representatives (as needed), to ensure that the BMSs quality system complements and complies with the Program, Government, regulatory and contractual requirements
• Responsible for supporting the program to establish and implement a Quality Management System (QMS) & program with related process infrastructure, to include managing departmental resources for audits, inspections, analysis, compliance, functionality and capability
• Supports program in maintaining the overall QMS and operations, reporting and record keeping
• Specialized areas of performance: ability to facilitate business negotiations, act as a change agent to gain cooperation and coordinate the work of others, skilled in written and oral presentations, capability to adjust work operations to meet emergency or changing program requirements within available resources, ability to establish objectives and performance goals and assess progress, ability to evaluate and validate organizational and operational problems and develop timely and economical solutions.
• Programs plan for monitoring and measuring deliverables, ensuring repeatable and reproducible results through procedures, work instructions, and forms tracking and identifying ICARs and ECARs in QMiS or other system of record and audit and quality control schedule.
• Responsible for checking that the work being performed meets contractual requirements, standards and procedures and compliance with applicable regulatory requirements.
• Perform other tasks & duties as business may dictate and as assigned by leadership

QualificationsMinimum QualificationsEducation/Certifications: Education/Certifications: One-year related experience may be substituted for one year of education, if degree is required.

• Ability to obtain ISO 9001:2015 Lead Auditor and Six Sigma Black Belt certification is desired.
• PMI Certification preferred, or at a minimum, training on PMI methodologies is a plus.
• Must be CAC eligible and/or able to obtain a Common Access Card (CAC)
• Must have valid US Passport.
• A valid drivers license and the ability to obtain a U. S. Government Motor Vehicle Operators License and host nation Drivers License, is required.

Experience:

• Five (5) to Seven (7) years of Quality Management experience with at least five (5) to seven (7) years in leadership/management roles. At least 10 years US Government contracting experience desirable.
• Strong attention to detail is required.
• Candidate must be able to work under pressure in an up-tempo environment, manage multiple assignments simultaneously, and have excellent work ethics.
• Must understand how Process Development, Document Management, Customer Service Program, Process Improvement (DMAIC, 5S & Kaizen), Audit and ICAR/CAP Creation & Training in a large-scale operation.
• Successful candidate must also show evidence of knowledge and experience in DMAIC methodologies, which involves developing, implementing and managing continuous improvement projects.
• Must produce error free reports for program leadership.

Skills:

• Strong planning and high-level organizational skills.
• Requisite interpersonal skills to represent the PMO in various meetings and to present data/metrics to program leadership and technicians as required.
• Proven skills in Analytical/Problem Solving techniques.
• Computer proficiency in Microsoft Office Excel, PowerPoint, Outlook, Word, Projects, Access Share-Point & Visio.
• Ability to work within a diverse workforce environment.
• Excellent communicator both in writing and verbally.
• Expertise in writing SOPS, Plans, Work Instructions, processes a plus.

Other Requirements:

• Must be capable of working in an extreme weather condition with temperatures exceeding 120 degrees Fahrenheit.
• Indoor and/or outdoor environment with very adverse and harsh conditions (i.e., hot, dry, duty, desert environment with average temperatures of 30 degrees in the winter and 130 degrees in the summer months).
• The worker is subject to both environmental conditions. Activities occur inside and outside.
• The worker is subject to noise. There is sufficient noise to cause the worker to shout in order to be heard about ambient noise level.

We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation and expand our success in the global marketplace. Vectrus is an Equal Opportunity /Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.

Keyskills :
Outlook Sharepoint Administration Process Development Word work instructions Quality Management Powerpoint Projects Six Sigma Black Belt Visio PMI Dmaic Kaizen Microsoft Office Excel Document Control Corrective Actions 5S

About Company

Hilton Worldwide Holdings Inc., formerly Hilton Hotels Corporation, is an American multinational hospitality company that manages and franchises a broad portfolio of hotels and resorts. Founded by Conrad Hilton in May 1919, the corporation is now led by Christopher J. Nassetta.