Quality Inspector (Roads Operation and Maintenance)

Job Description

About this role:

• Escalate any potential workflow issues to the Customer Service Supervisor and/or Engineer timeously.
• Inspect the road facilities to ensure compliance with Company standard.
• Carry out a Program of planned and random inspections on customer sites and contractor sites to ensure all appropriate apparatus, for example, Grease Traps and Dewatering apparatus, is being used and maintained appropriately.
• Undertake survey for illegal/non-approved network activity and incorrect use of ROMD assets and take necessary steps within levels of authority to stop that activity, for example, effluent discharging.
• Undertake all duties as required to ensure an effective monitoring program is being carried out, for example, inspect premises and facilities, witness regular sampling to ensure quality, carry out random site audits.
• Carry out additional site inspections related to repeat contacts, identifying the cause and submitting detailed reports and photographs with proposed solutions to resolve the issue.
• Record and report inspections and outcomes in appropriate format i.e., EAMS, using correct systems, procedures, and processes.
• Ensure customers are aware of best practice and assist them with any additional needs to resolve/improve and ensure compliance.
• Provide field based technical support when required.
• Observe and feedback on progress of contractors in the field and pass information to the agreed PWA Engineer
• Represent the Authority confidently, professionally, and courteously on site when engaging with others operating on Companys network.
• Participate in an On Call escalation Rota to ensure response to customer complaints, Incidents and Emergencies
• Provide reports as required to support the PWA Engineer to take the appropriate action.
• Ensure adherence to Health and Safety Policy and Procedures and comply with all work instructions.
• Capture necessary information from Company teams ensuring relevant Company systems are updated in a timely manner.
• Maintain awareness of recurring problems on the network and geographical boundaries to pick appropriate field resource to allocate work too.
• Escalate customer issues where appropriate to ensure the best solutions for both the customer and Company.
• Identify repeat contacts and ensure corrective action is taken to address and resolve the customer issue.
• Liaise with stakeholders throughout Company where appropriate, using various channels of communication, to ensure customer needs are met.
• Act as an ambassador for Company and deal with customers in a professional and courteous manner at all times
• Assist other colleagues where required and according to business needs.

• Minimum Diploma in Engineering or Relevant Subject
• Chartered Membership in relevant professional body (Chartered QA/QC Engineer) preferred and would be an advantage.
• Physically fit to enter and work in confined spaces and the ability to undertake competency assessment to level required (essential)
• Current/valid Qatar Driving License would be an advantage.
• Minimum of 8 years work experience in a similar position
• Experience of implementing and maintaining QMS to ISO 9001standard
• Experience of working in a multidisciplinary Organisation preferably in the Middle East
• Extensive knowledge of Health and Safety Policies and Procedures
• Knowledge of Microsoft Office Packages and in particular Microsoft Excel 2010
• Ability to communicate verbally and in writing in English is essential.
• Ability to communicate verbally and in writing in Arabic is preferred.

Keyskills :
Qms

About Company

Black Pearl Technology provides clients with an expert engineering team quipped with diverse skills to meet various challenges across industries. Through Electrical System Testing, we leverage our knowledge to reduce risk. We’re constantly looking for new advancements and technologies to find the smartest and most optimal solutions.