Quality Controller

Job Description

Objectives:Ensure all products are thoroughly checked. This is to ensure company quality standards are maintained consistently.During the process, it is critical that the products are checked properly and free of any damages.Main Responsibilities:React to damages and action accordingly in order to ensure no delivery delays.Assist After Sales Service Department in achieving 3% or less customer complaints per month. Ensure customer satisfaction is given the top most priority at all timesIs vigilant and checks thoroughly for product damage and communicating to Warehouse SupervisorWork with the Team to deliver high quality products to customers within the agreed timeShow urgency in addressing customer complaints by listening to the problem and working towards finding a positive solutionEnsure customer receives high class service and takes the time to explain to the customer any guidelines applicable to operating the productKnow the fabrics, textiles, woods and materials of furniture sold in the Store. Maintain an up to date knowledge of products, especially with regards to handling and care of the products, in addition to any special Features and Benefits (F.A.Bs)React to damages and action accordingly in order to ensure no delivery delaysCheck quality of all furniture for delivery as per the delivery schedule thoroughly. Ensure all products dispatched are of a high quality following the Quality Control checklistPlace products awaiting delivery, back in correct locations after being checkedRepair furniture items for delivery as identified efficiently and on time.Assist in actioning customer complaints within 48 hoursPackage items sufficiently to ensure safe transit to customers homeAssist Delivery and Assembly Teams with loading and unloading of delivery items to ensure that all items are placed safely and without any damageReport all issues and concerns to the Warehouse SupervisorUnderstand and be able to assemble the products in order to assist the Delivery and Assembly Team when required to make deliveriesAssemble products to the required company standards, following the correct assembly proceduresUnderstand all policies, procedures and processes pertaining to Quality Control, this includes understanding product inspections followed by recommended actionsTreat customers and Team members with professionalism and with respectUse proper manual handling practices when loading and unloading products, keeping safety in mindDisplay correct use, care and safety of tools and equipment to prevent any injuries and damage to any productsStore all tools and equipment safely when not in usePre and Post check of the tool box to ensure the contents are accounted for and are in proper working orderMaintain clean and tidy uniform standards and ensure personal hygieneMaintain a safe working environment. Adhere to Health and Safety policies in the work place REQUIREMENTS: University Qualifications: High School Diploma or equivalentNature and length of previous experience: 2-3 years experience in a similar role within Furniture Retail IndustrySpecialist Knowledge:Communication Skills (Verbal, Written)Decision Making and JudgmentFurniture Assembly, Carpentry/WoodworkingProblem SolvingProduct KnowledgeSoft Skills and Personality Traits:AccuracyAttention to detailFlexibilityIndependenceLeadershipPersonal MotivationPro-activityTeamwork

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About Company

Al Mana is one of the largest and most diversified groups in the region, operating over 55 companies in 8 countries and employing over 3500 personnel. Industries that we operate in include automotive distribution and services, real estate and investments, retail and luxury fashion, F&B, engineering, technology, media and entertainment. The group covers most areas of retail including luxury goods, beauty, fashion, home interiors, watches and jewellery. Operating over 300 outlets, Al Mana represents some of the largest and most successful brands in the world.