hireejobsgulf
Register for Job

Quality Assurance Officer

7.00 to 10.00 Years   Qatar   07 Jul, 2023
commercial bank of qatar
1 Jobs Openings
Job LocationQatar
EducationNot Mentioned
SalaryNot Mentioned
IndustryBanking
Functional AreaNot Mentioned

Job Description

Job Purpose / Role:ÿQuality Assurance Analystÿwho will primarily work on sample-based review of frontline processes to ensure its in line with bank policies, take actions on corrective measures & do further training wherever necessary

  • Provide assistance to Senior Officer, Quality Assurance to ensure key retail compliance to regulatory and Cb procedures and policies
  • Assist/ assure quality control standards are developed and met
  • Assist in process re-engineering, improvement and their efficiency.
  • Communication, Training to frontline wherever necessary & identified
Authority & Decision Making
  • Design a plan to include certain processes, products and channels for review. Define timeline for assessment.
  • Develop a checklist for sampling ? 10% of each customer type, product and channel. i.e. high/medium/low
  • Exercise ? Carry out research and analysis for ensuring quality of services on continuous basis. Assess transactions, process, products and channels in line with policy
  • Findings ? Based on review, capture gap analysis. Identify improvement for strengthening and simplifying existing procedure. Suggest improvement in customers and stakeholders service level
  • Recommendation ? Recommend changes to modify process and system enhancement. Recommend Terms and Conditions in line with product specs. Recommend quality standards in different areas of Bank?s operations.
  • Monitor - Implement actions and monitor the performance of recommendation
  • Future QA plan ? Sample size may reduce or increase based on outcome of QA testing

Keyskills :

APPLY NOW

Related Jobs

© 2023 HireeJobsGulf All Rights Reserved