Quality Analyst

2.00 to 3.00 Years Qatar 02 Jul, 2021

The Analyst - Quality Control & Enhancement will be specifically required to:?

Identify, Implement and manage the Quality Control and Enhancement opportunity for Starlink across all the functions.
Deliver QC operational performance.
Participates in call monitoring quality standards.
Participates in pro-active analysis complaints and calls.
Uses quality monitoring data management system to compile and track performance at team and individual level.
Participates in customer and client listening programs to identify customer needs and expectations.
Provides actionable data to various internal support groups as needed.
Coordinates and facilitates call calibration sessions for call centre staff on Supervisor request.
Business risk reduction.
Provides feedback to Starlink team as needed.
Conduct physical Stock Count within Retail Stores.
Conduct analysis on behalf of the Devices team to get market insights for New Devices.
Investigate product and service offerings of competitors

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