QA/QC Inspector

Job Description

Ensure all work under your responsibility is completed within the agreed KPI/SLAProactively progress updates for customers from the clients squads, teams and contractorsUnderstand customer issues and requirements and process all Service Requests in a timely manner, ensuring KPI/SLA are metEscalate any potential workflow issues to the Customer Service Supervisor and/or Engineer timeouslyInspect the road facilities to ensure compliance with the clients standardCarry out a Programme of planned and random inspections on customer sites and contractor sites to ensure all appropriate apparatus, for example, Grease Traps and Dewatering apparatus, is being used and maintained appropriatelyUndertake survey for illegal/non-approved network activity and incorrect use of DNO&M assets and take necessary steps within levels of authority to stop that activity, for example, effluent dischargingUndertake all duties as required to ensure an effective monitoring programme is being carried out, for example, inspect premises and facilities, witness regular sampling to ensure quality, carry out random site auditsCarry out additional site inspections related to repeat contacts, identifying the cause and submitting detailed reports and photographs with proposed solutions to resolve the issueRecord and report inspections and outcomes in appropriate format i.e. EAMS, using correct systems, procedures and processesEnsure customers are aware of best practice and assist them with any additional needs to resolve/improve and ensure complianceProvide field based technical support when requiredObserve and feedback on progress of contractors in the field and pass information to the agreed EngineerRepresent the Authority confidently, professionally and courteously on site when engaging with others operating on the clients networkParticipate in an On Call escalation Rota to ensure response to customer complaints, Incidents and EmergenciesProvide reports as required to support the Engineer to take the appropriate actionEnsure adherence to Health and Safety Policy and Procedures and comply with all work instructionsCapture necessary information from the clients teams ensuring relevant clients systems are updated in a timely mannerMaintain awareness of recurring problems on the network and geographical boundaries to pick appropriate field resource to allocate work tooEscalate customer issues where appropriate to ensure the best solutions for both the customer and the clientIdentify repeat contacts and ensure corrective action is taken to address and resolve the customer issueLiaise with stakeholders throughout the client where appropriate, using various channels of communication, to ensure customer needs are metAct as an ambassador for the client and deal with customers in a professional and courteous manner at all timesAssist other colleagues where required and according to business needs REQUIREMENTS: Minimum Bachelors Degree in Engineering/ Relevant SubjectEducation qualification obtained from North America, West Europe,Chartered Membership in relevant professional body (Chartered QA/QC Engineer) preferred and would be an advantagePhysically fit to enter and work in confined spaces and the ability to undertake competency assessment to level required (essential)Current/valid Qatar Driving License would be an advantageMinimum of 5-10 years work experience in a similar positionExperience of implementing and maintaining QMS to IS 9001standardExperience of working in a multidisciplinary Organization preferably in the Middle EastExtensive knowledge of Health and Safety Policies and ProceduresKnowledge of Microsoft Office Packages and in particular Microsoft Excel 2010Ability to communicate verbally and in writing in English is essentialAbility to communicate verbally and in writing in Arabic is preferred

Keyskills :

About Company

Qatar Project Management (QPM) is an independent subsidiary of Barwa Real Estate Development Company that provides expertise in Project Management, Design Management, Construction Management, and Contract Administration together with other associated Project Management functions. Established in 2008, QPM is centralized platform for provision of Project Management services to Barwa and Qatari Diar as well as local and international markets. QPM provides these services through an in-house team of highly-skilled, motivated, and qualified professionals supported by state-of-the-art information technology and highly-effective Project Management systems.