Receive and review the request letter and all relevant documents sent by customers
On a daily basis, thoroughly read and go through the NRGP email to ensure all customers? requests are timely furnished to avoid complaints/escalations
Act as primary call center for the NRGP customers to answer all queries/requests on a timely manner. Might have to assign shifts to ensure full day coverage i.e. from 7 am ? 11 pm.
Review related documents & upload at QDB portal
Key Accountabilities
Receive approval and loans documents from QDB
Witness the signature of all partners on the documentation & the PDC
Conduct the signature verification with the concerned team
Handover the original documents to QDB with an official handover form
