Oracle CRM Lead Senior Developer

Job Description

OverviewOwn, lead and drive the continuous development of company best practices to support business sales and operations.Responsibilities shall include:1 - Platform implementation and application support for -

• Credit Control Management
• Number Management
• GIS integration for geographic customer data
• Routing and validation for wired line services
• Supply Chain Management
• Network Inventory Management (NWI for Fixed Routing and Validation)
• Treasury operations and collections
• Pre-activation prepaid
• Premium dealers and Mass market sales systems

2 - Technical support for product development business users, including:

• SIM lots ordering from Manufactures
• SIM quality testing
• Manage encryption/decryption process for SIM card
• Load & Configure different SIM card types and specifications
• Handle new technologies and type of market change. E.g. Nano, Micro...etc
• Generate and validate voucher serial number

3 - Pre-activation & commission system process and sales for Prepaid service

• Ensure the availability of sales stock for company and commissioners
• Validate Pre-activation process cycle
• QA for delivered batches to market
• Reconciliation of pre-activated batches among network elements and CRM systems
• Interface with live network element to build commission flow for sold services
• Voucher tracking and commission system

4 - Network elements and number management systems

• Manage/ develop number life cycle from generation till recycling
• Manage / develop ETR modules and access
• Ensure network identifiers availability for sales and customer orders
• Manage availability of network identifiers among live network elements- switches
• Handle network identifiers for IP TV & FTTH products
• Ensure consistency between CRM systems and network identifier
• Develop and Configure number portability dependencies

5 - Support treasury operations in

• Day to day reconciliation activities among all payment channels
• Automate treasury operations to ensure efficiently
• Build & Customize dashboard reports
• Coordinate with third party service providers for collection and payments
• Customizes CRM tool in accordance with process derived specifications and established priorities. Thoroughly tests customization prior to bringing changes in live system .

6 - Development and maintenance including:

• Technical design of new products/ change requests
• All in-house configuration and development of platforms and products/ services
• Platform and applications maintenance/ modifications based on change requests from market-facing BUs
• Providing Level 3 customer support (Customer Services call centre being Level 1, NOC within Operations and Maintenance at Level 2, Data Center and Application Platforms Operations within Operations and Maintenance at Level 3).

• Critical mass of in-house capabilities for development of effective solution design in line with business requirements, and implementing configuration changes in-house for change requests
• Assist BU Requirement Analysis in development and maintenance of service portfolio for all CRM/ OM related services provided by Application Platform Design and Development
• Ensure that the CRM & business support applications and platforms are aligned with the overall Technology Architecture
• Ensure compliance of all CRM & Business support applications and platforms with the security and revenue assurance policies and guidelines provided by Service Assurance and Security team
• Contribute as a subject matter expert in design methodologies and solution architecture from design perspective
• Identify testing strategies, tools, priorities and metrics
• Ensure timely monitoring and management of KPIs in order to meet defined targets, and manage timely reporting of KPIs to the next management level

Keyskills :