Manages overall operational business and management of the staff.
Supervising and overseeing all Hospitality & Housekeeping Supervisors, Team Leaders, Transports and operational employees.
Exceeds customer expectations by monitoring that proper operating standards in every aspect of Housekeeping, Hospitality, Guest Service are being meet and delivered.
Implement productivity, quality and customer-service standards.
Maintains safe, clean and healthy work environment by establishing, following, and complying with the legal regulations.
Organize and coordinate operations to ensure maximum efficiency.
Maintain good relationship with clients through a regular visit and resolves issues and complaints.
Preparing sales quotations, proposals, service agreements and invoices and coordinating with client with excellent customer service.
Lead, motivate and support large team, including hiring and training new and existing employees, planning, assigning and directing work, addressing employee performance and discussing appraisals.
Operate within departmental budgets through effective stock and cost controls and well managed schedules.
Work closely with the CEO and management team to develop, implement and enforce operational policies and procedures and to follow through with the implementation.
Checking attendance & overtime reports for Operations Department and submit to HR Department for verification.
Hire qualified personnel when needed.
Collaborates with transitions and onboarding team as needed.
