Operations Manager

Job Description

Role Objective:

• The Operations Managers main responsibility is to ensure operation excellence from each aspects of the stores and delivering profitability up to store profit level and as per approved business plan.?
• The Operations Manager is responsible for the FOH and BOH staff with the support of the executive chef.

• The Operations Manager is a senior manager reporting to the General Manager.?
• All restaurant managers report to the Operations Manager who coordinates the day to day operations and strategy of the restaurants through regular site visits, effective communication and implementation of policies and procedures ? often written and developed by the Operations Manager him / herself.
• The Operations Manager will spend 70% on the field within the store and 30% back office.
• The Operations Manager will determine the respective brand strategy and tactics under advisement from the General Manager but will generally create strategy plans in the following: People, training, health and hygiene, recruitment, menu development, cost of sale, marketing and service initiatives.
• The Operations Manager will hold regular meetings with the restaurant operations team and communicate policies, standards and systems including new initiatives.?
• The position coordinates all managers and monitors sales, standards, and service and food quality in all outlets, effecting positive change and increasing profit within all outlets.
• Always Punctual and able to manage self to attend work to the assigned schedule?
• Does not deviate from assigned tasks without prior communication to line manager
• Able to project a professional image always to guests
• Follows uniform and appearance standards as prescribed by SIG operations
• Follows strict standards of personal hygiene as per SIG operations standards, smells fresh and is well groomed.
• Minimizes absences and communicates correctly if any absence is necessary?
• Strives to develop self through an attitude of ?learn something new every day? attends all offered training courses and makes best efforts to understand the brand, its menus and vision daily.
• Leads by example setting the highest possible standards and leading from the front.
• Completes all assigned paperwork correctly, accurately and genuinely according to legal requirements and operational standards.
• Ensures all health & hygiene paperwork is correct, checklists are REAL and relate to the tasks accomplished.?
• Performs monthly audits on all outlets and ensures the standards are being met and BOH teams and Restaurant managers are progressing with improvements for audit to audit.
• Conduct structured brand operations regular individual meeting, issuing the minute to the General Manager and holds regular weekly meetings with the operations to define brand strategy and improve business
• Correctly completes all HR administration related to oneself in a timely and professional manner
• Maintains confidentiality with company procedures and policies and does not disclose information to parties outside if without line managers permission
• Lead the time with high energy and motivation, and continuously fosters innovation within the portfolio.

• Reviews sales daily and reacts to the business needs to maximize sales potential
• Develops and implements training initiatives to further the brands whilst progressing the career of individuals at all levels.
• To Manage suppliers to ensure they give us the best price and the best quality available in the market
• Never to compromise on product quality?
• Maintains a posture of ?Brand Ambassador? and always relates positive information to guests, partners and visitors, related to the company.
• Adheres to all company policies, standards and procedures
• Actively manages the inventory system within the restaurants ? ensuring all recipes are correct and followed
• Manages portion controls by coaching & developing chefs to produce correct dish sizes.
• Monitors Inventory Variances
• Continuously review the operations policies and procedures and submit amendment for approval.

Keyskills :