Operations & Controls Engineer

Job Description

Employment: Full Time Ensure all work under your responsibility is completed within the agreed KPI/SLAProactively progress updates for customers from Ashghal squads, teams and contractorsUnderstand customer issues and requirements and process all Service Requests in a timely manner, ensuring KPI/SLA are metEscalate any potential workflow issues to the Customer Service Supervisor and/or Engineer timeouslyCapture necessary information from Ashghal teams ensuring relevant Ashghal systems are updated in a timely mannerMaintain awareness of recurring problems on the network and geographical boundaries to pick appropriate field resource to allocate work tooEscalate customer issues where appropriate to ensure the best solutions for both the customer and AshghalIdentify repeat contacts and ensure corrective action is taken to address and resolve the customer issueIdentify blockers or issues which prevent smooth processing of customer requests and suggest ideas for resolutionLiaise with stakeholders throughout Ashghal where appropriate, using various channels of communication, to ensure customer needs are metAct as an ambassador for Ashghal and deal with customers in a professional and courteous manner at all timesAdhere to Health and Safety policies and procedures in work and other corporate procedures and comply to any new work instructionsAssist other colleagues where required and according to business needs REQUIREMENTS: Bachelor Degree or higher level qualification in Engineering or in a relevant subjectEducation qualification obtained from North America, West Europe, AustraliaPhysically fit to enter and work in confined spaces and the ability to undertake competency assessment to level required (essential)Current/valid Qatar Driving License would be an advantageMinimum of 6-8 years work experience in a similar positionIn depth knowledge of Customer Services and complaints registration.Knowledge of Maximo EAMS or equivalent system with regard to operation, system administration and trainingKnowledge of CRMS or equivalent system with regard to operation, system administration and trainingKnowledge of Microsoft Office Packages and in particular Microsoft Excel 2010Ability to communicate verbally and in writing in English is essentialAbility to communicate verbally and in writing in Arabic is preferred

Keyskills :

About Company

PSTech is a subsidiary of EMFI Group of companies currently registered to operate within State of Qatar.

PSTech brings years of experience in an effort to provide very best in Facility Management and Operations & Maintenance Support Services, our personnel can rapidly and actively familiarize themselves with the project requirement, issues & dynamics, PSTech takes all the appropriate steps in order to provide the services in professional manner using latest standard technology & sound project management with all effective and active procedures.

PSTechs goal is to address specific levels of service for the Operation & Maintenance by developing and implementing customized solutions for Client facilities. Furthermore, we has created a well-trained workforce, along with improved quality, while ultimately driving down Client total related facility costs.

PSTech has the capability to provide the highest quality and proven experience in Quality Management System QMS, These tailored plans assure business continuity as well as reliable and efficient operation of the entire organization. Typically PSTech performs all work possible with its own internal workforce to the extent that it is cost effective and efficient. This philosophy allows PSTech to control the quality of service that is delivered to its clients.