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Night Manager

1.00 to 10.00 Years   Qatar   24 Jun, 2022
Four Seasons
1 Jobs Openings
Job LocationQatar
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

In the words of Isadore Sharp, Founder and Chairman of Four Seasons Hotels and Resorts: ?The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion and culture. It?s the Golden Rule ? the simple idea that if you treat people well, the way you would like to be treated, they will do the same.? This philosophy is the cornerstone of the Four Seasons culture, truly making Four Seasons the best company to work for. Four Seasons Hotels and Resorts has been recognized by FORTUNE Magazine?s 100 Best Companies to Work for, every year since the survey began in 1998.Join our Team

  • Work on a team that is built on mutual respect, collaboration, and excellent service.
  • Four Seasons provides employees with the same level of care that we expect to be shared with our guests.
  • Four Seasons have been ranked in FORTUNE Magazines 100 best companies to work for.
Four Seasons Doha Serviced Apartments at The Pearl Qatar:?The upcoming project will include 161 fully-furnished apartments, perfect for both short and long-term stays, as well as 84 Private Residences, set along a private beach surrounded by lush gardens. Guests and residents alike will enjoy a full range of state-of-the-art amenities, including a signature restaurant by Michelin-starred chef, Jo?l Robuchon.Our Team:??Our team is our greatest asset and the key to our success. We demonstrate our beliefs in the way we treat each other and by the example we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others, as we would have them deal with us. Our team is built on mutual respect, collaboration, excellent service and passion.Who We Look For:We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do. The Four Seasons Doha Serviced Apartments is in search of a Night Manager who will supervise the staff of the entire hotel during the overnight shift. The position works closely with the staff from all departments to assure that standards of the resort are being met during the overnight shift. The Night Manager is the direct supervisor of the Front Desk during the overnight shift. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons? policies.Job duties include but are not limited to:
  • Manages the activities at the Front Desk during the overnight shift.
  • Ensures communications and follow-up with day shift on any problems, guest requests or special requirements.
  • Frequently tours the hotel and monitors the activities of all other departments.
  • Monitors their activities to assure that standards are being met, staff is being supported and guest needs are being met.
  • Personally handles all guest relocations according to established guidelines.
  • Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
  • Assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
  • Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
  • Other job duties as assigned.
Who We Look For:
  • Previous management experience in a luxury hotel/resort
  • Experience working the overnight shift in a hotel/resort
  • Experience with Opera, Hot SOS, and Microsoft Office suite preferred with the ability to learn other Four Seasons proprietary systems.
  • Experience working closely with Security teams and overnight personnel preferred.
  • Experience with Emergency Management Programs on the overnight shift
  • Ability to stand/walk for up to 8 hours per shift.
Preferred Qualifications and Skills
  • Degree Holder, preferably in hotel & tourism management
  • 2-4 years of experience in related field
  • Excellent command in English, Arabic is an advantage
Our Offering:-??Opportunities to build a successful career with global potential ??Unique strong culture - diversity of 50 different nationalities??Living accommodation in a high quality, well-resourced apartment?Excellent Training and Development opportunitiesEmployee Recognition Programs?Complimentary nights at FS Hotels WorldwidePaid annual home leave tickets??Complimentary meals in employee restaurants??Free transportation to work??Medical coverage??Work Authorization:-??Hotel will apply for the work authorization for a successful candidate.?Learn more about employment with Four Seasons:-??You could also learn more about employment with Four Seasons via the following channels:??https://www.facebook.com/FourSeasonsJobs??https://www.linkedin.com/company/four-seasons-hotels-and-resorts??http://jobs.fourseasons.com??https://twitter.com/FourSeasonsJobs

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