ll Operations Manager

Job Description

Employment: Full Time Job Summary:Responsible for overseeing all aspects of general management including but not limited to, operations, facilities, maintenance, staff, tenant coordination/ relations, marketing, business & financial planning, as well as the safety function.Key Responsibilities:Strategy & Business DevelopmentDevelop a structured business plan covering all key components of operationsDevelop and maintain the upkeep of the corporate identity and ensure adherence to corporate brand guidelinesDevelop relationship with key stakeholders, including tenants, visitors, suppliers, retailers, government authorities, and contractorsUnderstand the retail market, competing market offerings, develop relationships with major retailers and familiarize with local/ regional and international industry trends.Prepare and develop marketing and annual event plans/calendar, in conjunction with external agencyStaffingLead, manage, mentor and train the staffResponsible for screening and approving staff hires during recruitment process.Management of staffAssessment of performanceOperationsEnsure all aspects of the operations are conducted efficiently and effectively, in line with best international norms and practiceRisk management: ensure a safe and secure environment for users and visitors. Customer service satisfaction and a pleasant customer experiencePlan and schedule regular, periodic and preventive maintenance in conjunction with relevant units; follow up on quality and executionManage tender(s), coordination and on-boarding of any outsourced suppliers i.e. Security, Cleaning Landscaping, and Fire Safety, as may be required. External Vendors to be approved by the Board.Ensure absence of any operational disruptions, except as may be required for specific planned purpose from time to timeEnsure continuous cleanliness and positive appearanceLeasing & Tenant relationsProvide recommendations to Senior Management & the Board to develop leasing plans to:Ensure proper tenant mix and zoning within the mall in line with business strategy and market demand, to maximize footfallAttract desirable blue-chip corporate tenants for the office spaceIdentify and negotiate with prospective tenants to maximize income in line with the business planNegotiate leases, both new and renewals, across all categories including specialty, anchors, retail, services, F&B and leisure Develop and maintain strong relationships with all tenants, notably established retail groups to ensure continued and future businessAddress and resolve tenant queries and complaintsEnsure store fit out process is undertaken in compliance with our accepted rules, guidelines and norms.Financial PlanningAssist in the preparation and review of financial budget, and monitor performance against projectionsMaximize revenues and ensure expenditures are utilized judiciouslyProceduresReview, develop and implement all operating procedures, manuals, forms, etc. to be approved by the Board, across all functions to ensure smooth co-ordination / co-operation among internal departments and external parties, and to facilitate business needs across the spectrum.This includes, but is not limited to, any internal administrative process or external documents. Ensure to follow legal and/or contractual procedures with respect to business operations and interactions with any external partiesEnsure appropriate record keeping, logs, etc. and formal documentation in day to day businessOthersProvide advice and periodic reports/ presentations to the Senior Management & the BoardAssist, as may be required, with the transition of project handoverPerform other tasks as assigned by the line manager from time to time. REQUIREMENTS: Bachelors or Masters degree in Business, Retail Management / Retail Real Estate, or EngineeringMinimum of 10 years Mall Management experience (mall manager level or above), preferably in the GCC region including mall launching, expansion, development, renovationMixed use development experience is an advantageKnowledge of negotiation and managing leasing contractsUnderstanding tender managementExperience in managing Service Level Agreements (cleaning, security, facilities management etc.)Extensive knowledge of Retail/ Real Estate industryExperience with luxury segment of the marketStrong mall specific financial acumenGood technical knowledge of Commercial FacilitiesProficiency in Mall managementKnowledge in Tenant mix and zoningStrong command of mall operations, including establishment of policies and proceduresGood understanding of mall marketing, advertisement and promotionExcellent communication skills in English, ability to speak in Arabic is an advantage

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About Company

A leading real estate company in Qatar.