| Job Location | Qatar |
| Education | Bachelor's degree / higher diploma |
| Salary | Not Mentioned |
| Industry | IT Services |
| Functional Area | Not Mentioned |
1.????Level 1 technical support for Contact Center technologies with a focus on Cisco Unified Contact Center Enterprise and Cisco Unified Contact Center Express and its components.2.????Service Assurance of UCCE/UCCX systems, VOIP & UC peripherals and 3rd party applications which are integrated.3.????Raising tickets, review and general clean-up of queue.4.????MACD agent creation/supervisor creation5.????Ensure timely resolution to trouble tickets raised by the customers.6.????Ensure timely follow up with customers via e-mails or phone calls.7.????Responsible for basic troubleshooting of Contact Center components.8.????Operational level skillset on OSS/BSS tools and NMS applications.9.????Familiar with technical documentation standards, guidelines and best practices.10.??Awareness of ITIL event/incident management practices and industry standards.Demonstrates a good end to end understanding of the business process & functions
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