| Job Location | Qatar |
| Education | Bachelor's degree / higher diploma |
| Salary | Not Mentioned |
| Industry | IT Services |
| Functional Area | Not Mentioned |
Manage, troubleshoot, and provide Level 1 support for CISCO IPT infrastructure. ? Responding to monitoring alerts to identify and take appropriate action to avoid service impact. ? Providing incident and change management. ? Ensuring incidents, service requests and maintenance tasks are managed within customer SLA?s. ? Cisco IPT administration including MACD. ? Manage and configure Cisco Gateway Dial Peer, SNMP. ? Perform Cisco Gateways, CME, VG224 and end-devices configurations. ? Troubleshoot SIP call problems, tracing and capturing logs and analyzing SIP call traces. ? Support advanced centralized dial plan and SRST by routing a call from Unified Communication ? Completing UC and telephony system routine maintenance checks. ? Diagnosing and resolving software, hardware and usage issues. ? Provide a technical response to incidents and service requests, achieving immediate resolution where possible or alternatively performing diagnostics to identify the best possible escalation path whilst ensuring effective handover of diagnostics carried out to date and results. ? Liaise with OEMs and Vendors during issues and maintenance activities. ? Awareness of Industry standards such as ITIL. ? Demonstrates a good end to end understanding of the business process & functions
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