Telecommunications; Cyber & Network Security; IT Services
Functional Area
Not Mentioned
Job Description
Provide technical assistance and support for the most complex field issues such as OS and storage communication issues and other associated add on?s for products
Diagnose technical field issues down to root cause such as storage loss of access and performance problems
Work with the development teams for problem resolution such as performance, and interoperability/functionality
Provide remote and on-site diagnostics as needed (travel required) such as conference calls and email with customers to remotely access systems and onsite assistance for systems that do not have remote access
Build training and educational material for the entire support organization
